catalog bag

Hello, I have encountered an issue on my website, and for a clear example, let’s take the Firefox browser. When I’m logged in to the website using Firefox, I can see an error, but if I’m not logged in, the error doesn’t occur.

The problem is that when I click on a category in the catalog, the subcategories should open in a black window next to it. However, when I’m logged in, it simply takes me further into the catalog without displaying the subcategories. Do you have any idea what could be causing this? Is there anything I can do to fix it?

This error seems to occur in browsers such as Safari, Opera, Edge, and Firefox, but it doesn’t happen in Yandex and Chrome.

Hello,

It is an issue with third party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will check and give you a possible solution.

Best Regards.

hello, when disabling all plugins (except woocommerce/woodmartcore/elementor), the problem remained relevant

Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back, however, You would better make the full backup of your site.

Best Regards

hello, well, I will make a backup tonight, and I will unsubscribe about disabling the theme and plugins, I will need time to discuss an approximate one, because the site is now active and I would not like to do it during working hours

Hello,

Ok, I am waiting for your response.

Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

Best Regards.

Hello, I have made a full backup of the website and I give you permission to do whatever you need to do to resolve the issue. Thank you.

Hello,

Your issue has been resolved. Reactivate the plugins one by one to check which one causes the issue.
Check back your site after completely clearing the browser cache.

Best Regards.

Hello, the problem remains relevant both with all plugins disabled and with them enabled. We have tested it on multiple devices and different browsers, and we have also cleared the cache.

Hello,

You have activated all the plugins and the issue appeared. Please deactivate the plugin and reactivate one by one to check which one causes the issue.

Best Regards.

Hello, the problem remained unresolved even with all the plugins disabled. We were working on the website when you turned off the plugins for testing. At that time, the issue was not resolved for either me or my colleague. I followed your instructions (cleared the cache, sequentially reactivated the plugins), but the problem persisted even before reactivating the plugins. Did you encounter this error on your device when the plugins were turned off?

Hello,

Video for clarification:
https://www.veed.io/view/10a57afc-39ac-422a-bfe5-bb21b3b5ad26?sharingWidget=true&panel=share

Best Regards.

hello, I must have conveyed the information badly, for which I apologize.
let’s do it again, we see an error on your video, the pop-up black menu should not close, this black menu is what we want. the fact that you get into the catalog, the fact that an entire page opens after clicking – this is what we want to get rid of. I am attaching a video with a visual example of how the menu should look.

at the 5th second, you can see that I am logged in to the site (microsoft edge)
at the 15th second, we see how we fall into the menu, how something opens that should not open
at the 28th second, we see that I am not logged in to the site, (chrome incognito)
starting from the 30th second, that black menu is visible, which bugs and disappears during authorization

https://www.veed.io/view/aab3635c-2765-41c3-b8b1-95ec8f9f83c1?panel=share

I am adding to the last comment, attaching a video where I show that the plugins are disabled.
What’s funny is that nothing changed, but in the video you can see that the menu in chrome incognito is broken too.

https://www.veed.io/view/0e29d376-6649-47f8-ae4b-5fa47ff5d746?panel=share

Hello,

Firstly, the menus on your website work differently in different situations due to the settings of the WPRocket cache plugin.

Secondly, this problem has nothing to do with browsers, logged in and logged out state. The only reason why it works in one browser and not in the other is because you are logged in in one (and there is no WPRocket cache there), and in the other you are not not logged in (and the cache is there). In the following, we ignore browsers and operate only in the “with cache” and “without cache” states.

Thirdly, it is important to understand the behavior of the menus without a cache (when logged in) – this is the correct operation of the menus. you configured the menu in such a way that when you click on a category, a submenu opens, but if you click on a category while on the shop page, the corresponding category opens. I emphasize that even though it looks strange to you, it is the correct operation of the menu and categories, it cannot be fixed because it is not a theme bug.

In the state when the menu works with the cache (when user is NOT logged in) – the menu behaves as it is due to the settings of the WPRocket exclude scrips. This problem arose from the Excluded JavaScript Files option in the Rocket application settings. In his configuration, a menuSetUp script file is added, which is responsible for opening the dropdown and it is always connected on the page, but there is also an ajaxFilters file that is responsible for loading content on the page, which is not added to the Excluded JavaScript Files configuration, and when you are not logged in, this file is connected later, but when you log in, this file is connected like everyone else. Therefore, when the user is not logged in, the menuSetUp file has priority over the ajaxFilters file, which is why it works like this.

If you configure the exclusion of scripts correctly, the menu with the cache will start working the same as the menu without the cache, and to make the menu work as you want, first of all you needs to configure differently menu itself.

In order for menus that are parents of other menus not to open the category on the shop page when clicked, you needs to go to the menu settings and replace all the parent of “Categories” menu items with the parent “Custom Links” menu items
(https://prnt.sc /UrZMFH_J9MRD). If you replace the parent “Categories” with the parent “Custom Links” as shown in the screenshot (https://prnt.sc/BZCYUglWkR6q), when you click on them, only their submenu will open, and the category on the shop page will not open.

Best Regards.

thank you so much for your help, you can close the ticket

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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