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Categories Carousel does not fetch the correct image URL

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • January 8, 2024 at 1:01 pm #527830

    supp0rt
    Participant

    Hello,

    I recently updated to the latest version and I have a carousel with product categories on site, that was working correctly before. The problem is that, now it does not fetch the correct image URL so the images appear as broken links. I have provided some links below.

    Can you please suggest any solutions?

    Best Regards

    January 8, 2024 at 1:06 pm #527834

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    January 8, 2024 at 3:06 pm #527875

    supp0rt
    Participant

    I have provided the requested credentials below.

    Thank you

    January 8, 2024 at 3:29 pm #527889

    Artem Temos
    Keymaster

    Please, send us your FTP access for this staging website too. Thank you.

    January 8, 2024 at 3:45 pm #527903

    supp0rt
    Participant

    Provided FTP below. Let me know if you need anything else.

    January 8, 2024 at 4:57 pm #527952

    Artem Temos
    Keymaster

    If your categories images are SVG then this option may not work as expected https://prnt.sc/FNr7vCPkdq-v
    Just leave it empty.

    Kind Regards

    January 9, 2024 at 11:46 am #528191

    supp0rt
    Participant

    It seems to work as expected now.

    Let me express some concerns as this might be a bug with the latest change to the swiper carousel.

    1. This happened after the update of the theme. Probably the latest updates changed something that affected them
    2. After inspecting both versions of the carousel (with image size set to 314×384 and without) I noticed on the first one, that the name of the file was absent and inside the classes, I saw some generated ones: ” attachment-314×384 size-314×384 entered error”
    3. In some cases a size must be set so that the SVG will not expand to full.

    That’s some things I noticed. There might be some aspects or information that I am not aware of. The above is said to deploy any kind of patch that would probably fix this.

    Thank you for your time on this one and your immediate responses.

    Best Regards

    • This reply was modified 1 year, 1 month ago by supp0rt. Reason: Fixed some typos
    January 9, 2024 at 12:22 pm #528209

    Artem Temos
    Keymaster

    It is not related to the swiper JS carousel. But anyway, thank you for your observation. We will review this in our future updates.

    Kind Regards

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Viewing 8 posts - 1 through 8 (of 8 total)

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