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  • #642740

    accounts-1767
    Participant

    As shown in the two images below, when I access the ‘F1’ category, the breadcrumb navigation correctly displays: ‘Prima pagină / Explorează Postere / Sport / F1.’ However, when I enter a product from the ‘F1’ category, the breadcrumb changes to: ‘Prima pagină / Explorează Postere / Sport / [Product Name]’ and ‘F1’ is missing. How can I ensure that ‘F1’ remains visible in the breadcrumb when viewing a product from this category?

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    #642893

    Hung Pham
    Participant

    Hello accounts-1767,

    Thanks for reaching to us.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    #642999

    accounts-1767
    Participant

    Hi, I tested it and the problem seems to be from your theme.

    #643257

    Hung Pham
    Participant

    Hello accounts-1767,

    Thanks for your patience.

    I tested on my end and breadcrumb worked properly https://ibb.co/5WQp8KDp https://ibb.co/XrzF9Bgs

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,

    #643552

    accounts-1767
    Participant

    Hello,

    I did it and the problem still persists.

    #643555

    accounts-1767
    Participant

    Hello,

    It seems like some products do not have this problem but some other do, as you can see below in nthe images attached.

    Thanks,

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    #643682

    Hung Pham
    Participant

    Hello accounts-1767,

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    If the issue still persists with the default theme. It means that it is not our theme issue. Please contact the author support in this regard they will guide you better.

    Please let me know how it goes.

    Regards,

Viewing 7 posts - 1 through 7 (of 7 total)