Category description clears out when saving
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Hi!
We are trying to add html-block and/or text to the description of product categories, but after saving/updating the form clears out and cant be saved.
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Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Hi,
absolutely. Since it´s an up and running webshop we can´t disable all plugins, but you are most welcome to login and check.
Thanks!
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Sorry for the late response..
When we changed to Twenty-Twenty-theme we could save the category description, but when changing back to woodmart it didn´t save.
Hello,
Please, keep the default WordPress theme active and send us your current admin access.
Kind Regards
Ok, I will change back to Twenty-Twenty but please be quick about this, its an up and running webshop. Thanks!
Same login as before.
It doesn’t work now with the default theme either. Here is a video https://gyazo.com/5cfd83c58ca990df928b3c886d3bcaca
Strange, some categories work and some doesn´t… ok we will continue our investigation. Thanks for your help!
You are welcome! Let me know if you have any further questions.
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