Category Filter not working

Hello, please see the screenshots … when I try to filter by category, it goes to a category page with no products. Please let me know. Thanks.

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Following up here.

Hello,

To use the WoodMart filter element, you need to use a predefined (non-page builder) shop page or shop page created via the WoodMart Product Archive layout builder (https://prnt.sc/l7s-fgotVGsS).

The Woodmart filter element will not work with any other page builder or Elementor shop page.

Best Regards.

The screenshot that you sent was removed. Can you please resend?

Never mind… It worked when I clicked it on this page instead of the email. Thanks

[jonmroz]

It is still not working. When I go to filter it, it shows up with a page that has no results. Please try it at https://betterhomeessentials.com/shop

Please also see the screenshot.

When I search in that box, it works fine. It just doesn’t work when I use the filter.

• This reply was modified 1 week, 4 days ago by jonmroz.

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Hello,

You need to disable the custom layout for the product archive pages then custom filters will work for you. You can do this in Dashboard -> WoodMart -> Layouts.

Best Regards.

That location does not exist (see attached). There is a layouts section but I don’t see how to disable a custom layout. Can you please send screenshot or be more specific?

Thanks.

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Hello,

Click in the Layouts option and disable the layout.
https://ibb.co/bFyG367

For more details follow this guide:
https://youtu.be/gWKxFFid9-w?si=c0yb2i8VAHTPYC7Y

Best Regards.

[Author]

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