Category filters preloader circle “stuck” after theme update
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Hi guys,
I have just updated the theme to the latest version on our staging website.
https://dev2.wildguitars.co.il
At the moment, the spinning circle that is supposed to appear in the center of the page after a filter is selected is stuck on the right-hand side. Please see the attached screen recording that I made for you.
I remember that you fixed this for me after a previous update. Perhaps you need to do it again? And perhaps you can teach me how to do this myself?
Thanks,
Tom
The .mov file exceeded the allowed file size. I’ve uploaded it to WeTransfer:
https://we.tl/t-LeyWDZcd0K
Hello,
You need to contact your host support and increase the size of the files uploaded.
If you have any questions please feel free to contact us.
Best Regards
Hi Elise, I am referring to the screen recording that I made for you, to demonstrate the issue. This is the link to download it: https://we.tl/t-LeyWDZcd0K
The issue has nothing to do with our hosting company. Please take a look at the video when you get the chance, or you can simply refer to the explanation that I wrote in my original message:
I have just updated the theme to the latest version on our staging website.
https://dev2.wildguitars.co.il
At the moment, the spinning circle that is supposed to appear in the center of the page after a filter is selected is stuck on the right-hand side. Please see the attached screen recording that I made for you.
I remember that you fixed this for me after a previous update. Perhaps you need to do it again? And perhaps you can teach me how to do this myself?
Thanks,
Tom
Hi,
Please, provide us your admin access so we can log in and check this on your side.
Thank you in advance.
Hi Bogdan, thank you for the reply. I have provided the requested information in the private content field.
Best regards,
Tom
Hello,
The issue is caused by customization in your child theme. Try to disable your child’s theme and check again.
Kind Regards
Thanks, Bodgan, I will have our developer take care of this.
Best regards,
Tom
Hi Bogdan,
So my web developer looked into this issue and he says that it the problem is with a file called base-rtl.min.css
After the theme update, the values in this file change. Please see the attached screen recording.
https://we.tl/t-hMZpF15LEa
Please let me know your thoughts.
Thanks,
Tom
Hello,
As we mentioned in the previous reply, the following issue is caused by your customization in a child theme. If the child theme is disabled, the shop loader is looking normal (https://gyazo.com/184355d4ee7c649661178a3a3716d939). Try to disable the child theme, or remove or delete customization that is causing the issue.
Kind Regards
Thank you for the additional reply, Bogdan, and I apologize for the back and forth on this even though it is not related to the theme. I will have our developer take care of it.
.
