Category image on shop page on mobile

Hello,

For some reason category images cant load on shop page on mobile.
I am forwarding an image to you.

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Hello,

Please provide your site admin access to the private area.

Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.

Best Regards

Ok, i confirm the permit for you to deactivate the plugins. I also took a full backup of the site.

Thanks!

Hello,

Please provide the page URL with the problem I check the site and do not see the problem: https://gyazo.com/45dd58b462caf8ffa0ee7e5287ad360a

Best Regards

Hello,
I repeat the problem is only on mobile phones (do not try that with F12 there it works well)

Thanks!

Hello,

We have double checked and see the images:
Safari – https://prnt.sc/13mqe50
Chrome – https://prnt.sc/13mqh7q

Please advise the device and browser version you use.

Best Regards

Hello,
I dont know but sometimes it does not works. Maybe is a server problem? I know that i need to optimize the site because the speed of it is too slow.Do you have any suggestion of a good way to optimize it?

Thanks!

Hello,

We recommend you test how it works without any third-party plugins. As for the server speed, you need to consult with your hosting provider about its speed.

Kind Regards

Hello,

Okey i will try it. And i will inform you.

Thanks!

Hello,
Unfortunately the problem still exists. I have not been able to find what causes it, it just happens.

Thanks!

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Hello,

In this case, we recommend you try some other hosting provider for the free trial period and see how your website would work there. It might be some problem with your server.

Kind Regards

Hello,
I just talked with my server provider and they tried to find any problem, but they didnt spot any. Soo the problem maybe is a theme bug?

Thanks!

Could you please try to disable all external plugins and test it one more time? Also, try to disable lazy loading in Theme Settings -> Performance.

Hello,
Unfortunately it did not work. I tried it many times.

Thanks!

Please, leave plugins and the option turned off so we can check ourselves one more time.

Okey, i just did that. I left only Cloudflare because I have the nameservers there.

Please, disable the Cloudflare and all kind of cache and CDN as well. They might affect this issue as well. Also, provide us your current admin access.

Okey, I just deactivate that too. The problem is still here.

As we can see, some category images are missed. Try to reupload them for this particular category for example https://gyazo.com/94d2afcee9a7f9c1d4743b1a8f00eb1a

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