category menu not showing

category menu not showing

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Hello,

Try to disable mod_security on your server. It seems to block Header Builder’s “save” requests. Contact your hosting provider for help.

Best Regards

Hosting wrote:
It is not possible to disable the module
Are there other options for this functionality?
I have several sites on your theme and everything worked / works there before
Perhaps it has something to do with the latest updates?
Can we somehow find a solution?

Hello,

You don’t need to disable it completely as ask them to disable the particular ones that are blocking header save requests.

Best Regards

Can you give some data on which they can understand what exactly needs to be disabled?

Hello,

It would be better if you provide your hosting provider login to your website admin panel, Click on the save button in the header and see this particular request. Then they can whitelist it.

Best Regards

Please give an understanding of what kind of header saving does not work / is blocked. (better screenshot)
Attached a screenshot with two options. But I’m not sure what you mean about them

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Checked previous versions of the theme
6.2.4 – everything is fine
Example:
https://medklassic.ru/

Hello,

Please deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

Best Regards

I deactivated all third party plugins

Hello,

As all the third party plugins are deactivated on your website the categories menu is displayed in the header.

Screenshot: https://gyazo.com/b8567b41902cbdfccc321d523bf6e4e4

Best Regards

after shutdown – not displayed
Now turned it on again – the display is not lost
Please let me know if something has been done
To understand why the error

Gone again
Disabled all plugins – but does not help.
Reason for something else
Help me to understand

Hello,

I have re-saved the menu from Appearance >> Menus and the categories are displayed in the header.

Screenshot: https://gyazo.com/c0286ef9bc37c81d65b789aef111f6e5

Best Regards

[Author]

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