Please update the theme up to 3.8.1 and deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area
Thank you, I have changed it. Is there any way I can turn off quick view off? ie. remove the cart button on hover. I don’t want the customer to be able to select the options from the shop page.