Changes are not reflecting in the published website

Hello experts!
I am making changes to the template and many of my changes such as logo, promo page message, header changed are not reflecting in the published website. I have child theme active and published and I am making all the changes in child theme.
Appreciate any guidance in this.
Thanks,

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Adding other details in the private section.

I’m having the exact same issue 👍

Hello,

Thank you so much for purchasing our theme and contacting our support center.

We just tested your website and were able to change the logo without any problems https://gyazo.com/a442ec212f899970df04c061f0c275ba
https://gyazo.com/549bb3e9482b29ac02650c0596c8fe12
Could you please clarify how to reproduce the issue?

Kind Regards
XTemos Studio

The issue is with the changes are not reflected in the published website. I still see Wood logo on my website.

Could you please clear your browser cache and check again? Send us a screenshot please.

Thank you for the reply. To test your suggestion, I changed the logo back to Wood logo. Here are steps:
1. Cleared the cookies/cache from all the browsers.
2. Changed the logo back to Wood logo -> Save -> Save Header
3. Tested on completely different browser (firefox)
4. It still shows the old logo that you changed.
Attached the screenshot of each step.

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Hello,

As we can see, you have your own logo currently set on the home page. Here is a screenshot https://gyazo.com/cfc02520be2f6d13aa9c86397d6e7955
And as we can see from your screenshots, you didn’t actually change the logo and on other pages you still have WoodMart default logo.

Kind Regards

[Author]

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