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Check out process
- This topic has 33 replies, 2 voices, and was last updated 1 year, 7 months ago by Luke Nielsen.
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April 12, 2023 at 10:45 am #459107
morbarel0Participantthe
I have a problem with the website.
You can’t buy from me on my website without registering first, meaning that before checkout, he’ll have to register. The problem is that as soon as someone adds a product to their cart and then wants to sign up, the registration process directs them to my account page and doesn’t take it to the checkout page, how can I handle this problem, it really ruins my percentage.
I’m attaching a video that explains.April 12, 2023 at 12:09 pm #459132
Luke NielsenKeymasterHello,
That sing up functionality comes from the “Wp multi-step” checkout plugin, so please try to disable it and recheck the issue.
Let me know the results.
Kind Regards
April 12, 2023 at 1:11 pm #459153
morbarel0ParticipantHow do I change it?
April 12, 2023 at 2:43 pm #459183
Luke NielsenKeymasterHello,
Just disable it via Dashboard -> Plugins, to make sure that the plugin causes a problem. In case, if it’s a plugin cause, try to disable this functionality via its settings or contact plugin developers for help.
You can also reach out to us if you have any questions.
Kind Regards
April 12, 2023 at 3:21 pm #459214
morbarel0ParticipantIt’s not the plugin. It’s still happening
April 12, 2023 at 3:23 pm #459217
Luke NielsenKeymasterHello,
I would like to request confirmation regarding the permission to switch to the parent/default theme and disable third-party plugins. Once we have completed our testing, we will enable all settings back to their original state. Also, please provide the access to the admin panel.
Looking forward to collaborating with you!
Kind Regards
April 18, 2023 at 1:15 pm #460393
morbarel0ParticipantI don’t have a problem with you turning off what’s necessary, but everything will go back to working as it did and that I won’t have problems with the site after you’re done with it, which means returning everything to the way it was.
April 18, 2023 at 3:57 pm #460452
Luke NielsenKeymasterHello,
Ok, I understood. Seems that you forgot to provide the URL to your website, could you please send me it as well?
Thank’s in advance.
Kind Regards
April 18, 2023 at 4:14 pm #460457
morbarel0Participantyea
April 19, 2023 at 9:23 am #460588
Luke NielsenKeymasterHello,
The issue in the “Multi-Step Checkout for WooCommerce” plugin which adds registering on the Checkout page, after disabling it, the checkout started to work well.
https://monosnap.com/file/HBEv0CrMHBHtnvAUbbTtKrckkK4qYp
If you’d like to contact us, we are here for whatever questions you may have.
Kind Regards
April 19, 2023 at 10:54 am #460618
morbarel0ParticipantIt’s intentionally the registration before payment I want it to be like this. I said that the problem is that once you log in from Google, you simply transfer one of you to an account page and I want it to continue with the payment operation and not transfer to the account page. I ask you to pay attention to what I ask because what you just did is not good Please go over what I asked for and check why it goes to the account page and does not continue to the payment process Pay attention to what I asked
April 19, 2023 at 10:59 am #460620
Luke NielsenKeymasterHello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Looking forward to collaborating with you!
Kind Regards
April 19, 2023 at 11:06 am #460622
morbarel0ParticipantI changed a template and it works I want you to check why it doesn’t work in your template and take care of it It screws up my conversion rate
April 19, 2023 at 4:47 pm #460742
Luke NielsenKeymasterHello,
Please copy the
woocommerce/templates/myaccount/form-login.php
file from the plugin to the child themewoocommerce/myaccount/form-login.php
and enable ‘WooCommerce mod grid’ in the Theme Settings https://monosnap.com/file/DpQeEgmFcZtQGpIGkN6JcesBpSsoj5If you have any questions please feel free to contact us.
Kind Regards
- This reply was modified 1 year, 7 months ago by Luke Nielsen.
- This reply was modified 1 year, 7 months ago by Luke Nielsen.
April 19, 2023 at 4:50 pm #460747
morbarel0ParticipantI don’t know how to do that. Can you log in to my site please and do it?
April 20, 2023 at 12:04 pm #460940
morbarel0ParticipantYou guys went to my site ten minutes ago and took it down. I ask to take care of her immediately, you can’t drop the cell without telling me right away to take care of it, it hits me in the store immediately.
April 20, 2023 at 12:13 pm #460944
Luke NielsenKeymasterHello,
The thing is that we haven’t visited your site since yesterday. Please send us the FTP access and we will check what is wrong there and possible ways to resolve the issue. Also, please send some screenshots of the issue from your side.
Thank’s in advance.
Kind Regards
April 20, 2023 at 12:20 pm #460947
morbarel0ParticipantI will take care of it, I ask that you deal with the issue of payment and the problem for which this post was created
April 20, 2023 at 12:24 pm #460948
Luke NielsenKeymasterHello,
I can’t access the admin panel for making appropriate changes related to the redirection due to the error.
Here is a screenshot with more details: https://take.ms/tlsKt
Kind Regards
April 20, 2023 at 12:26 pm #460949
morbarel0ParticipantI’ll let you know it’s being taken care of and Log in
April 20, 2023 at 6:56 pm #461059
morbarel0ParticipantOK you can get info the site
April 21, 2023 at 5:30 pm #461333
morbarel0ParticipantCould you please continue to address the issue on my site
April 21, 2023 at 5:32 pm #461334
Luke NielsenKeymasterHello,
Done. Please check the redirection again and let me know.
Don’t hesitate to let me know if you need any further help or any other info.
Kind Regards
April 21, 2023 at 5:36 pm #461338
morbarel0ParticipantThe problem still exists, it still moves to the account page and does not continue to the payment
April 21, 2023 at 5:58 pm #461348
Luke NielsenKeymasterHello,
Could you please make a video where you show that issue with the redirect? Just to avoid any confusion.
Looking forward to hearing back from you!
Kind Regards
April 21, 2023 at 6:28 pm #461354
morbarel0ParticipantWhen you want to pay and log in through Google, it takes you to your account page and doesn’t continue with the payment process
Attachments:
You must be logged in to view attached files.April 22, 2023 at 9:57 am #461411
morbarel0Participant?
April 24, 2023 at 10:25 am #461630
morbarel0Participant????
April 24, 2023 at 10:28 am #461631
Luke NielsenKeymasterHello,
Unfortunately, Google authentication is not compatible with that plugin. With Google, there is always redirection to my account page.
I do hope you would remain as our valued customer and thank you for your time. If you would like to discuss some questions, our customer support team is here for you.
Kind Regards
April 24, 2023 at 10:31 am #461633
morbarel0ParticipantThat’s really not true. It should go to checkout. This should proceed to the payment procedure. You disclaim responsibility I ask you to address this problem because there was already a solution during the post. Please go to my website and handle it as it was supposed to happen and don’t shirk responsibility I ask you to take care of it
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