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Check out process

Viewing 30 posts - 1 through 30 (of 34 total)
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  • #459107

    morbarel0
    Participant

    the
    I have a problem with the website.
    You can’t buy from me on my website without registering first, meaning that before checkout, he’ll have to register. The problem is that as soon as someone adds a product to their cart and then wants to sign up, the registration process directs them to my account page and doesn’t take it to the checkout page, how can I handle this problem, it really ruins my percentage.
    I’m attaching a video that explains.

    #459132

    Luke Nielsen
    Keymaster

    Hello,

    That sing up functionality comes from the “Wp multi-step” checkout plugin, so please try to disable it and recheck the issue.

    Let me know the results.

    Kind Regards

    #459153

    morbarel0
    Participant

    How do I change it?

    #459183

    Luke Nielsen
    Keymaster

    Hello,

    Just disable it via Dashboard -> Plugins, to make sure that the plugin causes a problem. In case, if it’s a plugin cause, try to disable this functionality via its settings or contact plugin developers for help.

    You can also reach out to us if you have any questions.

    Kind Regards

    #459214

    morbarel0
    Participant

    It’s not the plugin. It’s still happening

    #459217

    Luke Nielsen
    Keymaster

    Hello,

    I would like to request confirmation regarding the permission to switch to the parent/default theme and disable third-party plugins. Once we have completed our testing, we will enable all settings back to their original state. Also, please provide the access to the admin panel.

    Looking forward to collaborating with you!

    Kind Regards

    #460393

    morbarel0
    Participant

    I don’t have a problem with you turning off what’s necessary, but everything will go back to working as it did and that I won’t have problems with the site after you’re done with it, which means returning everything to the way it was.

    #460452

    Luke Nielsen
    Keymaster

    Hello,

    Ok, I understood. Seems that you forgot to provide the URL to your website, could you please send me it as well?

    Thank’s in advance.

    Kind Regards

    #460457

    morbarel0
    Participant

    yea

    #460588

    Luke Nielsen
    Keymaster

    Hello,

    The issue in the “Multi-Step Checkout for WooCommerce” plugin which adds registering on the Checkout page, after disabling it, the checkout started to work well.

    https://monosnap.com/file/HBEv0CrMHBHtnvAUbbTtKrckkK4qYp

    If you’d like to contact us, we are here for whatever questions you may have.

    Kind Regards

    #460618

    morbarel0
    Participant

    It’s intentionally the registration before payment I want it to be like this. I said that the problem is that once you log in from Google, you simply transfer one of you to an account page and I want it to continue with the payment operation and not transfer to the account page. I ask you to pay attention to what I ask because what you just did is not good Please go over what I asked for and check why it goes to the account page and does not continue to the payment process Pay attention to what I asked

    #460620

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Looking forward to collaborating with you!

    Kind Regards

    #460622

    morbarel0
    Participant

    I changed a template and it works I want you to check why it doesn’t work in your template and take care of it It screws up my conversion rate

    #460742

    Luke Nielsen
    Keymaster

    Hello,

    Please copy the woocommerce/templates/myaccount/form-login.php file from the plugin to the child theme woocommerce/myaccount/form-login.php and enable ‘WooCommerce mod grid’ in the Theme Settings https://monosnap.com/file/DpQeEgmFcZtQGpIGkN6JcesBpSsoj5

    If you have any questions please feel free to contact us.

    Kind Regards

    • This reply was modified 1 year, 7 months ago by Luke Nielsen.
    • This reply was modified 1 year, 7 months ago by Luke Nielsen.
    #460747

    morbarel0
    Participant

    I don’t know how to do that. Can you log in to my site please and do it?

    #460940

    morbarel0
    Participant

    You guys went to my site ten minutes ago and took it down. I ask to take care of her immediately, you can’t drop the cell without telling me right away to take care of it, it hits me in the store immediately.

    #460944

    Luke Nielsen
    Keymaster

    Hello,

    The thing is that we haven’t visited your site since yesterday. Please send us the FTP access and we will check what is wrong there and possible ways to resolve the issue. Also, please send some screenshots of the issue from your side.

    Thank’s in advance.

    Kind Regards

    #460947

    morbarel0
    Participant

    I will take care of it, I ask that you deal with the issue of payment and the problem for which this post was created

    #460948

    Luke Nielsen
    Keymaster

    Hello,

    I can’t access the admin panel for making appropriate changes related to the redirection due to the error.

    Here is a screenshot with more details: https://take.ms/tlsKt

    Kind Regards

    #460949

    morbarel0
    Participant

    I’ll let you know it’s being taken care of and Log in

    #461059

    morbarel0
    Participant

    OK you can get info the site

    #461333

    morbarel0
    Participant

    Could you please continue to address the issue on my site

    #461334

    Luke Nielsen
    Keymaster

    Hello,

    Done. Please check the redirection again and let me know.

    Don’t hesitate to let me know if you need any further help or any other info.

    Kind Regards

    #461338

    morbarel0
    Participant

    The problem still exists, it still moves to the account page and does not continue to the payment

    #461348

    Luke Nielsen
    Keymaster

    Hello,

    Could you please make a video where you show that issue with the redirect? Just to avoid any confusion.

    Looking forward to hearing back from you!

    Kind Regards

    #461354

    morbarel0
    Participant

    When you want to pay and log in through Google, it takes you to your account page and doesn’t continue with the payment process

    Attachments:
    You must be logged in to view attached files.
    #461411

    morbarel0
    Participant

    ?

    #461630

    morbarel0
    Participant

    ????

    #461631

    Luke Nielsen
    Keymaster

    Hello,

    Unfortunately, Google authentication is not compatible with that plugin. With Google, there is always redirection to my account page.

    I do hope you would remain as our valued customer and thank you for your time. If you would like to discuss some questions, our customer support team is here for you.

    Kind Regards

    #461633

    morbarel0
    Participant

    That’s really not true. It should go to checkout. This should proceed to the payment procedure. You disclaim responsibility I ask you to address this problem because there was already a solution during the post. Please go to my website and handle it as it was supposed to happen and don’t shirk responsibility I ask you to take care of it

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Viewing 30 posts - 1 through 30 (of 34 total)