Check out process

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I have a problem with the website.
You can’t buy from me on my website without registering first, meaning that before checkout, he’ll have to register. The problem is that as soon as someone adds a product to their cart and then wants to sign up, the registration process directs them to my account page and doesn’t take it to the checkout page, how can I handle this problem, it really ruins my percentage.
I’m attaching a video that explains.

Hello,

That sing up functionality comes from the “Wp multi-step” checkout plugin, so please try to disable it and recheck the issue.

Let me know the results.

Kind Regards

How do I change it?

Hello,

Just disable it via Dashboard -> Plugins, to make sure that the plugin causes a problem. In case, if it’s a plugin cause, try to disable this functionality via its settings or contact plugin developers for help.

You can also reach out to us if you have any questions.

Kind Regards

It’s not the plugin. It’s still happening

Hello,

I would like to request confirmation regarding the permission to switch to the parent/default theme and disable third-party plugins. Once we have completed our testing, we will enable all settings back to their original state. Also, please provide the access to the admin panel.

Looking forward to collaborating with you!

Kind Regards

I don’t have a problem with you turning off what’s necessary, but everything will go back to working as it did and that I won’t have problems with the site after you’re done with it, which means returning everything to the way it was.

Hello,

Ok, I understood. Seems that you forgot to provide the URL to your website, could you please send me it as well?

Thank’s in advance.

Kind Regards

yea

Hello,

The issue in the “Multi-Step Checkout for WooCommerce” plugin which adds registering on the Checkout page, after disabling it, the checkout started to work well.

https://monosnap.com/file/HBEv0CrMHBHtnvAUbbTtKrckkK4qYp

If you’d like to contact us, we are here for whatever questions you may have.

Kind Regards

It’s intentionally the registration before payment I want it to be like this. I said that the problem is that once you log in from Google, you simply transfer one of you to an account page and I want it to continue with the payment operation and not transfer to the account page. I ask you to pay attention to what I ask because what you just did is not good Please go over what I asked for and check why it goes to the account page and does not continue to the payment process Pay attention to what I asked

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Looking forward to collaborating with you!

Kind Regards

I changed a template and it works I want you to check why it doesn’t work in your template and take care of it It screws up my conversion rate

[Luke Nielsen]

Hello,

Please copy the woocommerce/templates/myaccount/form-login.php file from the plugin to the child theme woocommerce/myaccount/form-login.php and enable ‘WooCommerce mod grid’ in the Theme Settings https://monosnap.com/file/DpQeEgmFcZtQGpIGkN6JcesBpSsoj5

If you have any questions please feel free to contact us.

Kind Regards

• This reply was modified 1 year, 6 months ago by Luke Nielsen.
• This reply was modified 1 year, 6 months ago by Luke Nielsen.

I don’t know how to do that. Can you log in to my site please and do it?

You guys went to my site ten minutes ago and took it down. I ask to take care of her immediately, you can’t drop the cell without telling me right away to take care of it, it hits me in the store immediately.

Hello,

The thing is that we haven’t visited your site since yesterday. Please send us the FTP access and we will check what is wrong there and possible ways to resolve the issue. Also, please send some screenshots of the issue from your side.

Thank’s in advance.

Kind Regards

I will take care of it, I ask that you deal with the issue of payment and the problem for which this post was created

Hello,

I can’t access the admin panel for making appropriate changes related to the redirection due to the error.

Here is a screenshot with more details: https://take.ms/tlsKt

Kind Regards

I’ll let you know it’s being taken care of and Log in

OK you can get info the site

Could you please continue to address the issue on my site

Hello,

Done. Please check the redirection again and let me know.

Don’t hesitate to let me know if you need any further help or any other info.

Kind Regards

The problem still exists, it still moves to the account page and does not continue to the payment

Hello,

Could you please make a video where you show that issue with the redirect? Just to avoid any confusion.

Looking forward to hearing back from you!

Kind Regards

When you want to pay and log in through Google, it takes you to your account page and doesn’t continue with the payment process

Attachments:

You must be logged in to view attached files.

?

????

Hello,

Unfortunately, Google authentication is not compatible with that plugin. With Google, there is always redirection to my account page.

I do hope you would remain as our valued customer and thank you for your time. If you would like to discuss some questions, our customer support team is here for you.

Kind Regards

That’s really not true. It should go to checkout. This should proceed to the payment procedure. You disclaim responsibility I ask you to address this problem because there was already a solution during the post. Please go to my website and handle it as it was supposed to happen and don’t shirk responsibility I ask you to take care of it

[Author]

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