Checkout don’t working

Hi,
the checkout page don’t working. when the button to complete the order with both PayPal and Stripe is pressed, an error message is shown.
I tried disabling all plugins except wordmart core and woocmmerce but the woodrmart child theme throws a critical error on the website.
How can I resolve this?
Thank you for your help,

Hi Site,

Thank you for reaching to us.

1. Please send me screenshot of error message for better understanding.

2. Or please remove required from TAX ID code field, then I can try again myself.

Regards,

Hi, thank you for your answer.

I disable the plugin for tax id.

I attacehd the error message. Is generic: “Errore durante la procedura di pagamento. Riprova.” “Error during the payment process. Try again.”

I attached also a screenshot.
Thank you for your help,

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Hi Site,

Thanks for your patience.

Tax ID field is still there https://prnt.sc/b4nHw1Ejt-O5

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

Thank you for your email. We’ve fixed the problem. We now have only the issue on the page product layout. Can you help us?

Hi Site,

Could you, please, describe in more details what’s problems in Single product layout?

Regards,

Hi, I attached two screenshot: one right and one with error.
The issue is that the title, the short description and sidebar areas are not displayed correctly.

I add the screenshot

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Hi Site,

The layout looks very well on my end https://ibb.co/1YNScNh

Please clear browser cache, cache of plugin and double check.

Regards,

[Site]

You display it correctly because you are logged as admin.
If you go to the page from an private browser without being logged in you will see the error.

I try from 3 different browser after clear cache and the issue is still present.

Can you help us?

• This reply was modified 10 months, 1 week ago by Site.

Hi Site,

Please disable YITH Frontend Manager for WooCommerce plugin and check again https://prnt.sc/a-ZFhnbCSl62

Regards,

Good morning, we have deactivated the YITH Frontend plugin but the problem remains. We also contacted the developers of the plugin and they also confirmed that the plugin has no effect on the site but only on the management area.
Can you please help us?

Hi Site,

Thanks for details.

Would you mind if I switch to and deactivate extra plugins for testing? Please confirm me back.

Regards,

[Author]

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