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Checkout fields stop working after theme update
- This topic has 16 replies, 4 voices, and was last updated 4 weeks, 1 day ago by Hung Pham.
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AuthorPosts
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August 21, 2024 at 5:03 pm #591562
shyshlovkyryloParticipantHello. need help after update Checkout fields work not correctly
Attachments:
You must be logged in to view attached files.August 21, 2024 at 5:27 pm #591584
shyshlovkyryloParticipanti
August 22, 2024 at 10:15 am #591674
Hung PhamKeymasterHi shyshlovkyrylo,
Thanks for reaching to us.
To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Regards,
August 22, 2024 at 10:40 am #591692
shyshlovkyryloParticipanthello
August 22, 2024 at 5:41 pm #591870
Hung PhamKeymasterHi shyshlovkyrylo,
Admin credential is incorrect, please check again.
Regards,
August 22, 2024 at 5:58 pm #591874
shyshlovkyryloParticipantcheck please
August 23, 2024 at 1:29 pm #592023
Hung PhamKeymasterHi shyshlovkyrylo,
Thanks for details.
Would you mind if I deactivate extra plugins for testing? Please confirm me back.
Regards,
August 23, 2024 at 1:32 pm #592025
shyshlovkyryloParticipantHello. Yes, except one
W_partnersAugust 25, 2024 at 4:16 am #592315
Hung PhamKeymasterHi shyshlovkyrylo,
First of all, I’m really sorry have taken long time to reply you due to the weekend.
I’ve passed this topic to one of our developers, and I will let you know once get an answer.
Thanks for your patience.
Regards,
August 25, 2024 at 9:07 pm #592384
shyshlovkyryloParticipanthello again
August 26, 2024 at 12:08 pm #592523
Hung PhamKeymasterHi shyshlovkyrylo,
Thanks for your patience.
Navigate to Space dashboard > Patcher and apply the
592492
patch.Also, the
Checkout Field Editor for WooCommerce
plugin should be turned off so that there are no conflicts.Kind Regards
August 26, 2024 at 12:11 pm #592525
shyshlovkyryloParticipantThank you. Done and work. This plugin was installed to resolve this problem, i dont need it anymore.
August 27, 2024 at 7:30 am #592755
Hung PhamKeymasterHi shyshlovkyrylo,
Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!
If you have a quick minute we always appreciate a 5-star rating on our theme!
https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492
Your feedback is the motivation to improve our work and services.
Regards,
October 19, 2024 at 2:57 pm #606229
ahe.badriParticipantHi,
Issue has happened to me after path 603667,
Checkout fields manager is reverting changes I do to defaults,
+ customers cann’t checkout, showing address is required.October 20, 2024 at 1:43 pm #606289
Hung PhamKeymasterHi shyshlovkyrylo,
I checked the patch and Address toggle worked both in Shipping and Billing details.
You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.
Kind Regards
October 21, 2024 at 1:05 pm #606486
gisliParticipantHey, I’m experiencing the same issue regarding Checkout Fields Manager reverting changes to default. Everything is patched and all plug-ins updated. I’ve tested disabling all plugins aside from required ones and the problem persists. I’ve attached log-in details below.
October 21, 2024 at 5:09 pm #606571
Hung PhamKeymasterHi gisli,
Please submit your own topic, this will allow me to thoroughly investigate and address your concerns more efficiently.
Kind Regards
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