Checkout Issue – Urgent Assistance Required

Hello Team,

Kindly find the attached screenshot for your reference. This is the response from WP Rocket support regarding the cart caching issue. Please review and let me know how we should proceed further.

1. https://ibb.co/Rkv2QRGQ

Additionally, I have drafted the message below that we have use to raise a ticket with WP Rocket support:

I noticed another issue – after completing checkout, the cart shows up as empty again. I tested this in a new incognito window after clearing the cache, but the problem still persists. Could you please look into this on priority? Kindly the find the video url below:

When WP Rocket is deactivated, the cart works fine.

This issue requires urgent resolution as it is directly impacting revenue. Kindly look into this on priority and help us resolve it at the earliest.

2. Video screen recoding url: Video URL: http://mukulgoyal.com/wp-content/uploads/2025/08/Screen-Recording-2025-08-24-at-2.10.31-PM.mov

Best Regards,

Hello,

Could you please clarify how to reproduce the issue on your website? The video you sent can’t be opened.

Kind Regards

Hello,

Kindly find the video link: https://drive.google.com/file/d/1ygZGKwjbsJjsFLNUh4GElmfRxVn1_B8D/view?usp=sharing

Hello,

It doesn’t seem to be related to the WoodMart theme. Could you please test how it works with the default theme? Send us a video as well.

Kind Regards

[Author]

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