Checkout Issue

We noticed that the theme was causing an issue after updating to version 11 of WooCommerce. During checkout, when we select the shipping method, the page gets stuck in a loop—I believe it’s related to Ajax. We deactivated the theme and tested it using the default WooCommerce theme, and it worked without any issues.

Please look into this, as we have several active licenses, and it’s affecting our order conversion rate.

Thank you, and we look forward to your response,

Translated with DeepL.com (free version)

Attachments:

You must be logged in to view attached files.

Hello,

I have activated the parent Woodmart theme on your site and then checked the checkout page, all is working fine. So it means the issue is in the child theme customization. Please check the customization code that you have added in the child theme’s functions.php file.

Best Regards.

Hello, could you please check again? I’ve deactivated the Code Snippets plugin, removed the custom CSS from the Woodmart settings, and removed the code that was in function.php, but the problem still persists. With the default WooCommerce theme, however, everything works normally.

Could you please look into this, as both of the stores where we’re using Woodmart are experiencing the same issue.

Please help us—we’re not making any sales right now.

Hello,

Sorry for the inconvenience, Could you please temporarily disable all plugins that are not related to our theme and switch to the parent theme? Test how it works.

If the issue still remains, Try to disable the custom layout for the checkout page and check the issue. You can do this in Dashboard > WoodMart > Layouts.

Let me know the results!

Best Regards

Hello,

I ran the test as instructed, and the issue is indeed with the custom layout. I deactivated all plugins and tested the layout using the default theme, but the problem persisted. Then, I disabled the WoodMart custom layout, and it worked whether the plugins were active or deactivated.

What can be done to resolve this issue while still using the custom layouts?

One observation: it works normally on mobile browsers; the problem seems to occur only on desktop.

Hello,

Now I have checked your site, and the shipping methods are not showing on the checkout page.

See the screenshot for clarification: https://postimg.cc/VSTsMrWc

Best Regards

This is just the WooCommerce configuration. When you enter the address, the shipping options will appear.

Hello,

I have created a new Checkout layout on your site and tested the shipping methods. They are working correctly with the new layout.

This indicates that there may be an issue with the hooks or elements in your previous custom Checkout layout.
Please navigate to:
Dashboard > WoodMart > Layouts

Then check the newly created Checkout layout, enable it, and test the checkout process again, especially the shipping method selection on desktop.

If the new layout works correctly, you can compare it with your previous layout and gradually add your custom elements back to identify which element or hook is missing.

Best Regards

[Author]

Posts