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Checkout loading forever

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  • #421076

    schwabihst
    Participant

    Hello, everyone.

    if I want to go from the shopping cart of my page to the “checkout”, the page loads forever.
    I tried to disable all plug-ins, no improvement.
    It runs with a standard theme.

    Do you have any ideas?
    What information do you need?

    Thank you in advance

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    #421093

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #421095

    schwabihst
    Participant

    Thanks for your replay.
    I was able to solve the problem.
    Some forwarding of the child theme was probably not right, I have adapted it now and it works.

    #421416

    You are welcome! We are here to help.

    Wish you a wonderful day!

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