Checkout Manager – not updating billing data on checkout

[ex501]

Checkout field manager is great feature that you have added. However, it’s still causing issues.
My website uses shipping calculations based on customer address, namely the postcodes.

If Woodmart checkout field manager is enabled – billing data on checkout is not auto-updated . This is causing a problem for guest users who are supposed to enter their billing data, but instead they see “no defined shipping”, even if they keep changing their postcode.

If Woodmart checkout field manager is disabled – billing data on checkout is updating without any issues. For example, each time you change a postcode it refreshes, but this is not working if your feature is enabled.

I must mention that I did try to disable all the plugins but issues seems to be in your checkout fields manager.

• This topic was modified 9 months, 3 weeks ago by ex501.

Hello,

Please, disable all plugins that are not related to our theme and record a short video of how to reproduce the issue. We will test this on your website. Thank you in advance.

Kind Regards

Sorry for the delay I was on vacation. Recorded video link in the private section:

Hello,

Please, send us your FTP access so we can check this issue on your website.

Kind Regards

Data below:

We have reset the checkout manager on your website and now it works well. Please, test it from your end.

Cleared cache, enabled it and it’s not working still.

Now disabled it because of live orders.

Hello,

You can fix it by applying patch # 539855. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

Applied patch, seems to be solved.
Thank you and keep up the good work!

Great, you are welcome! Feel free to contact us if you have any further questions.

[Author]

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