Checkout on mobile is not working
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Hi, I’m having trouble with the checkout on mobile. When I add stuff to my cart and I go to check out everything in the cart is gone and it says that my cart is empty.
Please help.
Thank you
Hello,
Thank you very much for choosing our theme and for contacting us.
Please deactivate all the plugins not related to the theme and provide the site admin access to the private area for us to check the issue.
Best Regards
Hi, please see the admin info in the private section.
Hello,
Please describe your problem more clearly: you add a product then you view the cart or checkout? I have checked the site, products are in the shopping cart and in the checkout, nothing disappears.
Best Regards
Hi,
The issue only happens on the mobile phone version when I add products to the cart they go into the cart normally but when I go to check out everything that’s in the cart disappears and I get a message that says your cart is empty.
If you go to the website on a phone, when you add products to your phone the cart icon in the top right will show that you have items in your cart. But when you go to view your cart all the items are gone and it says your cart is empty.
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Hello,
I cannot log in I am readdressed. Please provide your valid site admin access.
Best Regards
Please see login credentials below
Please let me know if you have any issues logging in. I just tried the login and it works for me.
Hi here is a new log in I just created for you.
Hello,
When I try to insert your login URL I am redirected to youdomain.:443/wp-admin/ http://prntscr.com/ohnitg
Please deactivate all the plugins not related to the theme, deactivate all the blocking settings and plugins, switch the parent theme, check the issue.
Best Regards
.
