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Click not possible

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #101969

    turkayd
    Participant

    Hi, After update it is not possible to left click on filters on shop page and thumbnails on single product page. Also there is no sidebar on single product page, I have selected sidebar from theme settings but it doesn´t show the sidebar.

    #101991

    Hello,

    Please deactivate the plugins not related to the theme and provide your valid site admin access so that we could check.

    Best Regards

    #102015

    turkayd
    Participant

    Access details are below

    #102036

    Hello,

    Please deactivate the plugins not related to the theme so that we could check.

    Best Regards

    #102456

    turkayd
    Participant

    Plugins have been deactivated

    #102477

    Hello,

    I have added widgets to Appearance > Widgets > Shop page widget area to test: http://prntscr.com/m8fw18 and http://prntscr.com/m8fwd0

    You have set Zoom on the product page http://prntscr.com/m8fww4 so when you hover the image it is scaled. You can set photo swipe an image would be clickable.

    Now you can activate your plugins one by one checking the site functionality in this way you will detect the plugin which causes the problems.

    Best Regards

    #102732

    turkayd
    Participant

    The side should be visible on single product page also. This is the main problem.

    #102733

    turkayd
    Participant

    And the filters on top of product page are not clickable.

    #102758

    Hello,

    Please deactivate all the plugins and provide your FTP access.

    Best Regards

    #103170

    turkayd
    Participant

    Ftp access is below

    #103185

    Hello,

    You have added a HTML block in the Header Builder which has full-height row configuration. This row overlays the content that is why you cannot click. http://prntscr.com/ma3aht

    Best Regards

    #103199

    turkayd
    Participant

    Ok thanks

    #103211

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 13 posts - 1 through 13 (of 13 total)

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