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Combination standard variation and bundle creates error
- This topic has 15 replies, 2 voices, and was last updated 1 month ago by Artem Temos.
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November 11, 2024 at 10:13 pm #611432
martijnchelParticipantHello,
Creating and showing product variations works great. Also making bundles for within a product page works great. But always when I choose a standard variation to be selected when the product page is displayed and there is a bundle active, the page goes into a loop and freezes. After numerous times there is a 500 error.
When I don’t select a standard variation, the problem is solved.
Can anyone help me with this?
November 12, 2024 at 9:14 am #611501
Artem TemosKeymasterHello,
Thank you so much for contacting our support center.
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Regards
November 12, 2024 at 9:16 am #611504
martijnchelParticipantHello,
I would want to but how do I do this? Since these are functions of the Basel theme, no?
Would it be possible to active bundle + standard variation on one page, for you to check the loop?
November 12, 2024 at 9:38 am #611507
Artem TemosKeymasterVariable products and default variation are core WooCommerce features. You should be able to test this with other themes as well.
November 12, 2024 at 9:49 am #611510
martijnchelParticipantI have tried 2024, but the bundle option does not appear on the product page, and that’s part of the issue.
November 12, 2024 at 9:55 am #611514
Artem TemosKeymasterCould you please send us some screenshots so we can better understand what bundle you mean and what the error is?
November 12, 2024 at 9:56 am #611516
martijnchelParticipantSee private
- This reply was modified 1 month ago by martijnchel.
November 12, 2024 at 10:27 am #611530
Artem TemosKeymasterThank you for the details. Now we see what is wrong. Could you please send us your admin access so we can check it deeper?
November 12, 2024 at 10:37 am #611539
martijnchelParticipantSure, do I make you a user? Which email?
November 12, 2024 at 10:44 am #611542
Artem TemosKeymasterYou can use any random email and share the access here, using the Private content field.
November 12, 2024 at 11:00 am #611553
martijnchelParticipantOk.
November 12, 2024 at 3:04 pm #611636
Artem TemosKeymasterWe see a memory limit PHP error on your website. Please disable all plugins unrelated to our theme and send us your FTP access. Also, we will need to switch between themes to check whether it is caused by our theme.
November 12, 2024 at 5:04 pm #611688
martijnchelParticipantMemory limit for PHP has been raised from 128 to 256.
FTP info in private.
November 13, 2024 at 10:45 am #611816
Artem TemosKeymasterTry to add the following PHP code snippet to the child theme functions.php file to fix this
add_action( 'post_thumbnail_id', function ($img) { remove_filter( 'post_thumbnail_id', array( XTS\Modules\Frequently_Bought_Together\Frontend::get_instance(), 'update_variation_image' ), 10, 2 ); return $img; }, 1);
November 13, 2024 at 10:55 am #611822
martijnchelParticipantHello,
I have added it to the functions.php of Basel theme.
It seems to be working now!I guess that fixes it? 🙂
November 13, 2024 at 11:59 pm #612007
Artem TemosKeymasterYes, it should be fixed now. Let me know if you face this issue again in the future.
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