Compatibility Issue Between Woodmart Theme and RY WooCommerce Tools Plugin

Dear Woodmart Support Team,

I’m currently using the Woodmart theme for our WooCommerce website, and I’ve encountered a compatibility issue with a popular local plugin in Taiwan called RY WooCommerce Tools (commonly used for integrating convenience store pickup services like FamilyMart and 7-Eleven).

Here’s a summary of the issue:

When customers select a convenience store branch from the map interface (via RY Tools), the selected store information is not passed back to the checkout page if they are logged in as a member.

However, this functionality works perfectly for guest users.

After troubleshooting, I found that the issue seems related to how Woodmart uses AJAX on the checkout page. It appears that RY Tools’ JavaScript is not re-initialized after AJAX updates, causing the failure to receive store selection data.

We have already tested:
✅ Disabling other plugins (no conflicts found)
✅ Switching to a default theme (the issue disappears)
✅ Attempting to manually reinitialize RY Tools on updated_checkout events (still no success).

Could you please advise:

Is there a known issue or recommended approach to make Woodmart’s AJAX checkout fully compatible with plugins like RY WooCommerce Tools?

Is it possible to disable or adjust AJAX for the checkout page within Woodmart settings?

Are there any hooks or events we can use to ensure external plugins initialize properly after AJAX updates?

This issue is critical for our business as most of our local customers rely on these pickup options. Any guidance or workaround would be greatly appreciated.

Looking forward to your reply.

Best regards,

Hello,

Thank you for purchasing the WoodMart theme and for providing such detailed information regarding the compatibility issue with the RY WooCommerce Tools plugin.

To assist you better, could you please record a video demonstrating the issue so we can understand the behavior you’re experiencing? Additionally, it would be helpful if you could provide us with admin access to your WordPress dashboard to investigate the issue further. You can safely share these credentials using the Private content field in the reply form.

We acknowledge the critical nature of this issue for your business, and we aim to provide a resolution promptly.

Looking forward to your response.

Best regards

Dear WoodMart Support Team,

Thank you for your prompt reply and willingness to assist.

Regarding your request for testing access, I currently have two licensed WoodMart theme websites. The new site coupon999.com is still under development and not ready for testing.

However, my live website myege.com uses the same site structure and configuration as coupon999.com. Therefore, may I kindly ask you to perform your testing on myege.com instead?

To facilitate your testing, you are welcome to freely register a member account on myege.com. I will enable the RY Tools shipping method (FamilyMart Pickup – currently under maintenance) so you can reproduce and observe the issue firsthand.

Please note that the issue only occurs when customers are logged in as members. The convenience store selection works properly in guest mode without any problems.

Due to company security policies, I am unable to provide admin backend access or whitelist IPs at this time. I hope the above arrangement will allow you to effectively investigate the problem.

Thank you very much for your understanding and support. Please let me know if you need any further information.

Best regards,
Eugene Lee

Attachments:

You must be logged in to view attached files.

Hello,

We have created a new account on this website. Please record a video of how to reproduce the issue so we can check it further.

Kind Regards

Dear WoodMart Support Team,

Thank you for your assistance. As requested, I have recorded two videos demonstrating the checkout process:

File 001 shows the checkout flow as a guest (without logging in).

File 002 shows the checkout flow after logging in as a member.

The main issue occurs after a user logs in, which results in an abnormal behavior during checkout. The process works as expected for guests.

Please review the videos to help identify the cause of the issue. Let me know if you need further details or access for troubleshooting.

Looking forward to your guidance.

Best regards,

Thank you but it is hard to understand what exactly is wrong on the video. Could you please record the same process as File 002 but with the default theme so we can understand the difference?

Hello,

The issue we encountered is related to the section highlighted in yellow in the attached screenshots.

In Image 001 (guest checkout), when selecting a convenience store location, the system correctly sends the selected store information back to this section on the checkout page. After filling out the required details and placing the order, the system recognizes the store data as expected.

However, in Image 002 (logged-in member checkout), when selecting a convenience store location, the system does not correctly send the store information back to the checkout page. As a result, the selected store details are missing, and the checkout process cannot be completed properly.

We have performed extensive testing by disabling all plugins, and the issue persisted. Finally, after switching to a default theme (e.g., Twenty Twenty-Five), the problem disappeared. This confirms that the issue is caused by the theme itself.

Could you please help us investigate and provide a solution?

Thank you!

Attachments:

You must be logged in to view attached files.

Hello,

Could you please send us a screenshot from the default theme? Also, can we switch between themes on your website to test this?

Kind Regards

Hello Artem,

Thank you for your reply. Since this is our live website, we’re unable to switch themes directly at the moment. However, I previously tested this issue with the Twenty Twenty-Five default theme and confirmed that the problem disappears when switching to it.

During the test, I also deactivated all plugins except for WooCommerce and RY Tools, and the issue still only occurred with the Woodmart theme active. This leads me to believe it may be related to the theme.

Please let me know if there’s any other information or steps you would like me to provide to assist in troubleshooting.

Kind regards,

Attachments:

You must be logged in to view attached files.

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

Hi Artem,

As per your suggestion, I have created a staging site using WP Staging to test the issue.

Image 001 shows the result after switching the theme to Twenty Twenty-Five while keeping all plugins active.

Image 002 shows the checkout page behavior under this setup, and everything works perfectly fine.

I also recorded a video of the testing process for your reference (please find it attached / via the provided link).

From the test results, it seems that the issue occurs specifically due to some conflict between the WoodMart theme and RY Tools, though this problem did not exist in earlier versions of WoodMart.

Could you kindly assist in investigating this issue and advise on how we can resolve it?

Looking forward to your guidance.

Best regards,

Attachments:

You must be logged in to view attached files.

Please send us your staging admin access so we can reproduce this both with WoodMart and default theme and see the difference.

Hi,

We’ve prepared the staging site for testing. On this site, we only kept WooCommerce, RY Tools, and Elementor active to ensure a clean environment for debugging.

Please note that I’ve switched the payment and shipping methods to test mode, so the checkout process may look slightly different from the live site. However, the error we’re encountering remains the same.

I’ve also tested the checkout process again, and the issue still persists.

Please check and let us know your findings.

Thanks,

Eugene

Hello,

OK, so please send us your staging website access so we can test this.

Kind Regards

I have added the login information in the Extra information (visible to moderators only) section. Please let me know once you’ve accessed it.

No, sorry, but we didn’t get any information from you yet.

I’ve added the login details again under Extra information. Could you please check and confirm?

Strange, but there is still no information shared via the Private content field.

Hello,

I’ve already filled in the Private content field twice earlier, and I’ve just provided the information again in the Extra information (visible to moderators only) section. Could you please check if it’s visible on your end? If not, is there any other way I can securely share the staging site login details with you?

Thank you for your support!

We tried to update the theme on the staging website but now we see some error. Could you please check it or send us your FTP access so we can update the theme manually?

Hi,

I’ve added the FTP access details in the Extra information section for you. Please feel free to proceed with the theme update at your convenience.

If you need anything else or run into any issues, just let me know—I’ll be happy to assist.

Thanks again for your help!

Best regards,
Eugene Lee

Hello,

We can’t install the latest version of the theme and always get the following error https://gyazo.com/5be3cc2e7e7664c458ec79c4c7930840
Could you please install the theme on the staging website?

Kind Regards

Hello Artem,

Thank you for your update. I’ve already installed the latest version of the theme on the staging website. Please kindly check and let me know if anything else is needed.

Best regards,
Eugene Lee

Hello,

You can fix it by applying patch # 674889. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

Hello,

Thank you for your support. I have applied patch #674889 on both the live site and the staging site, but after testing, the issue still persists and there is no improvement. Could you please advise on the next step to resolve this?

Looking forward to your reply.

Kind regards,
Eugene

Hello,

Sorry, try to apply the following patch now 675212. It should fix the problem.

Kind Regards

Hello,

Thank you very much for your prompt assistance. I have tested the patch on my end, and I can confirm that the functionality has been restored and everything is now working as expected. WoodMart has always been my favorite theme, and I truly appreciate your continuous support and efforts to keep it excellent.

Kind regards,
Eugene Lee

Hello,

You’re welcome. We are pleased to hear that the issue has been resolved and the functionality is now working as expected. Thank you for your kind words about WoodMart – it’s our pleasure to assist dedicated users like you. If you have any further questions or require additional help, feel free to reach out.

Best regards

[Author]

Posts