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CONFLICT BETWEEN THE THEME TO ELEMENTOR

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #554545

    YOGY
    Participant

    Greetings.
    As of last night my website is not active after trying to add PHP code related to webhook.
    We did a restore through the storage company but it is still not working.
    We spoke with Elementor company support and it was clearly stated that this is related to the Woodmart template, since when the template is changed the site returns to function.
    There is a conflict between the template and Elementor or other things.
    The site has been down for 36 hours and it’s really bad for us.
    Below is the response of an Elementor representative:

    Thank you for your help in checking the issue and fixing the problem

    Attachments:
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    #554584

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please disable any plugins that are not directly related to our website’s theme and provide us with your admin access details. We will log in to your account and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #554597

    YOGY
    Participant

    o.k i did it

    #554602

    Artem Temos
    Keymaster
    Xtemos team

    It looks like an issue with Elementor Beta plugin. We disabled this plugin and now it works correctly.

    #554616

    YOGY
    Participant

    I was so glad to hear it was a simple plugin thing. However, after deleting the Elementor beta plugin and activating the other plugins including updating them, the problem returned again.
    Which of course has nothing to do with Elementor beta version
    What to do?

    Attachments:
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    #554634

    Artem Temos
    Keymaster
    Xtemos team

    Try to enable all plugins one by one to find out which plugin causes this error on your website.

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Viewing 6 posts - 1 through 6 (of 6 total)