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Contact pop-up form collapses on mobile phone

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • February 22, 2022 at 10:26 am #355054

    Marko
    Participant

    Hi,
    I have a problem with my popup with a contact form on my home page.
    It works on desktop and tablet as I can see, but collapses on mobile.
    It’s located at the end of the home page.
    How to correct this.
    Thanks

    February 22, 2022 at 12:02 pm #355071

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please elaborate what issue you are facing with the help of some relevant screenshots to check it myself and help you out accordingly.

    Best Regards

    February 22, 2022 at 12:06 pm #355072

    Marko
    Participant

    Ok. Here it is. A mobile screenshot.
    website

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    February 22, 2022 at 12:44 pm #355080

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    To make the popup content Responsive. Please try creating sections for specific devices and hide them on others.

    Please read the following article for help:
    https://elementor.com/help/show-or-hide-columns-per-device/

    Best Regards

    February 22, 2022 at 1:23 pm #355092

    Marko
    Participant

    I don’t want to hide the popup contact form on my mobile phone, why would I do that?
    It was working perfectly.
    I was using the default form from your prepared content, xtemos templates [html_block id="1570"]
    When I go to HTML blocks check [html_block id="1570"] it works great and it shows on mobile view without a problem.

    Can you please sign in to my website and solve the problem from your end, I already spent hours already in setting this first slider to look well on a mobile, tablet, not only on desktop view.
    Thanks

    February 23, 2022 at 6:10 am #355231

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I didn’t ask you to hide the popup for mobile. I mentioned that you should create separate sections for mobile and hide for other devices.

    I have created a new section and hidden it for Desktop and tablet and it is displayed fine on mobile.

    Please clear cache and check back.

    Best Regards

    February 23, 2022 at 7:41 am #355241

    Marko
    Participant

    That’s great now!
    Thank you, Awan.
    Have a nice day.

    Kind regards

    February 23, 2022 at 7:43 am #355242

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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Viewing 8 posts - 1 through 8 (of 8 total)

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