Contact Us Popup Form Keeps Popping Up

Hi,

The Contact Us popup form something pops up on the screens when I’m first entering the website, similarly how a newsletter popup would show up on the screen when you first enter a website. It doesn’t happen all the time, but I’ve experienced it a lot of different times at random. I would like your help on sorting this issue out. Thanks.

Hello,

I have visited your website but I am unable to see the issue as you mentioned.

Could you please provide me with some relevant screenshots to check it myself and help you out accordingly?

Best Regards.

Hi,

Like I mentioned above, it happens at random and doesn’t happen all the time, so you may not necessarily see it when you go to the website. However, it happens often enough. It should be the newsletter popup that the visitors are greeted with first when they enter the website, not the Contact Us popup. I didn’t send you a screenshot before of the issue, because I thought my explanation of the problem was straightforward and would be easily understood. Anyway, see below for the screenshot I took of it. Usually if someone clicks the “Contact Us” link on the footer, you’ll see a full black background around the popup, but as you’ll see in the screenshot, the popup opens up at random by itself, that’s why the background shows the website page layout instead of the black background. I hope my explanation now and the screenshot will give you a better understanding of the issue. Thanks.

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Hello,

Sorry, but we haven’t encountered such an issue before as the contact form popup appears itself.

It seems to be a cache issue on your website. Please deactivate the cache plugin, clear the browser cache, and check back.

Because I am still unable to see the issue on your website.

Best Regards.

Hi,

I was using the Incognito browser at the time I sent you that screenshot. Also, I was told before to disable the cache plugin on my site by one of you guys about 1-2 weeks ago, and it’s still deactivated.

Hello,

I have checked your website on different computers and was unable to see the issue on my end.

Video for Clarification: https://jmp.sh/g9E9f4R

Best Regards.

Hi,

I’m still having issues with the Contact Us form in the popup format, popping up several times a day untouched. So, I would like to know how I could change it from the popup format to just being a page layout? Thanks.

Hello,

Sorry, but we still can’t reproduce the problem.
Could you please clarify what do you mean by “change it from the popup format to just being a page layout?”.

Kind Regards

Hi,

When I said change the Contact Us form from the popup format to just being a page layout, I meant that I no longer want the Contact Us form to be a popup, because it keeps popping up on the website all the time without being clicked on. The Contact Us form was originally on a page, then I asked the developer that setup the website to change it to the popup format. I hope you understand now what I was trying to explain in my last message. Thanks.

Hello,

In this case, you need to go to Dashboard -> Pages and create a new page. Then, edit this page and put the contact form element there.

Kind Regards

Hi,

When you say edit the page then put the contact form element there, what did you mean “put the contact form element there”? How would I be able to transfer the contact form element to the newly created page?

Hello,

You need to add the Element contact form using the Contact form element to the contact page.

Screenshot for Clarification: https://gyazo.com/4d5508e50e2e4073d29ea302481d2dad

If you are still unable then provide the correct admin panel login details of the website because the login details provided previously are not working.

Best Regards

Hi,

I was told at response #328934 that “you need to go to Dashboard -> Pages and create a new page. Then, edit this page and put the contact form element there.” I went to the Dashboard, but nothing just showed “Pages”. The only similar option to that was “Manage Pages”, but when I clicked on it, I didn’t see an option to create a new page. I only saw a bunch of different pages that were already created. However, I decided to go to the “Contact Us” page, but couldn’t figured out what you meant by “You need to add the Element contact form using the Contact form element to the contact page”.

I’ll just give you my login information so you could login like you mentioned before. But I would like to explain that I don’t want the default look of the Contact page with the map on it, and I would like to keep the same black & white theme. I also don’t want the social media buttons to be multicolored like the default ones. I’m hoping this will be a quick fix without me needing to hire someone to customize it further. Thanks.

Hello,

I have added the content to the contact us page same as the Contact popup.

https://themonroefactor.com/contact-us/

Best Regards

Hi, I haven’t been able to see the page you just created, I’m still seeing the popup when I go to the footer then click on the Contact Us link. And when I clicked on the link you provided in your last above message, this is what I saw. Please check the screenshot below.

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Hello,

You need to change the link of the footer contact us link to the contact us page.

https://themonroefactor.com/contact-us/

Best Regards

Hi,

How do I change the Contact Us popup link on the footer then add the link to the contact up page you created?

I noticed the contact us page you setup is not showing the black header before scrolling down, it’s only seen when you start scrolling down, and the header seems to be placed either too close to the information on the page, or it’s overlapped on the top part of it. Please see the screenshot below where some the categories listed on the header were visible on the black right side of the page, without the black header. Thanks.

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Hello,

You need to change the link in the menu that is added in the footer HTML Block.

And the background issue is due to the overlap header. Please disable the overlap header then check back.

Screenshot for Clarification: https://ibb.co/vczmqnK

Best Regards

Hi,

I’ll have to hire a developer to change the Contact Us page link xcfon the footer, because I’m not familiar with anything HTML Block, and it sounds very technical.

As for the overlapping header issue, I’ve disabled this thing several times before, including a few minutes ago by unchecking the box then clicking on “Save” afterwards. However, when I went to another tab then checked the header overlap section again, the box was checked and showed Overlap again. I tried this several times consecutively, but each time I went back to the area, it was still showing Overlap for the header. Something may be overriding it, because you also told me that you fixed the header overlap issue yesterday that was causing some issues with some of the headers on the website.

Hello,

I have fixed the issue of Overlap header on the Contact us page as well.

Please clear cache and check back.

https://themonroefactor.com/contact-us/

Best Regards

Hi,

I have checked the link to the Contact Us page you sent me, and I saw that the overlapping issue was fixed. However, I realized that the header showed 2 different shades/color on that page. It looks dark grayish before scrolling down, then black while scrolling down. It should be black at all times, the same shade/color.

Hello,

I have fixed the background color issue of the header. Please clear cache and check back.

Best Regards

Hi,

I checked the Contact Us page and the header is now fine. Thanks a lot for helping me with all the Contact Us page issues, I really appreciate it.

Hello,

We are thrilled that you loved your experience with XTEMOS,
We put customer experience and satisfaction as our priority, and your words reaffirm the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

Have a wonderful day.

Topic Closed.
Best Regards.

Hi,

After I recently hired a developer to add the Contact Us page that was created to the footer, to replace the Contact popup form, because it kept popping up all the time without you even clicking on it, it’s now doing the same thing and popping up at random a few times a day while I’m on the website. This should not be happening since the page replaced the popup. I need some help with this. Thanks.

Hello,

Your issue is now resolved. Please clear cache and check back.

Best Regards

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