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Content of active tab not visible when saving to PDF

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  • Author
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  • #637475

    Jimson
    Participant

    When saving a product page as a PDF, the content of the active tab, usually the product description, is missing from the PDF.

    You can reproduce this issue by saving your demo product page as a PDF:
    https://woodmart.xtemos.com/shop/accessories/interdum-elit-vestibulum/

    This appears to be a theme-related issue, as the product description is correctly included when saving a product page from a theme like Storefront: https://themes.woocommerce.com/storefront/product/ninja-silhouette/

    Beyond being a basic functionality expectation for certain niches, this is a significant issue since many users print product pages before or after making a purchase.

    I hope you can provide a solution to this issue.

    #637701

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You can try setting the print layout to landscape and using the B4JIS paper size. This should help display the product description correctly in the PDF. Let me know if you need further assistance!

    Please refer to this screenshot: https://snipboard.io/UutTfF.jpg

    Best Regards,

Viewing 2 posts - 1 through 2 (of 2 total)