Couple of problems setting up a new Woodmart site

Hello, I purchased your theme a total of 6 times and I’m having multiple issues setting up another site with the Woodmart theme. Your theme is awesome and I’m guessing I’m just doing something wrong. I’m going to include the issues number from 1 to 4 with screenshots and also a link to an example site that’s up and running so you can compare the site that doesn’t have any issues to the one I’m having issues with. (Keep in mind, both sites are running the same exact plugins.) I went through the settings in the new site and set them exactly the same at the example site and my category pages look different along with single product pages. It may not even ne broken, I’m probably just missing or over looking something, but I’ve been trying to fix it for a few days and can not figure it out.

1. Single product page has product image jammed up underneath the menu and I can not get it to align correctly. Link https://jonathanl338.sg-host.com/product/fluffy-cloud-growsuit/

page with no issues on live site https://exoduscbd.com/product/exodus-mushy-vape-amanita-multiplex-vape-l/

2. When I just off the categories in page title, the entire page gets jammed up underneath the menu. You can see the screen shots of the site in question and the site i don’t have issues with. That is how i want the category pages working without that title are showing. But the only way to fix the content from moving too far up the page is to turn titles on.
Link https://jonathanl338.sg-host.com/product-category/football-apparel-and-memorabilia/las-vegas-raiders/

page with no issues on live site https://exoduscbd.com/product-category/mushrooms/amanita-muscaria-mushrooms/

It does the same on my shop page https://jonathanl338.sg-host.com/shop/

3. single product page, what is the css code i can copy in to set all the text in the product description to black and what is the css code where I can paste it in globally to make the font in the product description Alumni Sans font size 20px and weight 400 color #000000? I can play with the font size later.

Please let me know how I can get these issue fixed. I’m sure it’s something easy that I’m missing, but I’ve been playing with it for a few days now and everything is running together on me. I’m just not able to figure it out. Login info is listed in the private section of this post.

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Hello,

Seems that your staging site is not working properly – https://take.ms/rwhLA, https://take.ms/cVnGH

Video: https://take.ms/moluO

Try to reset permalinks to default or let me know if I missed something.

Kind Regards

Hello, I’m so sorry. I killed the .php file when I was finished working on the site last night just to keep people from going on a non finished website. I totally forgot that you needed it up and running.

Please take a look when you get a chance I will keep the site active for you.

Please accept my apology.

Just as an update I can’t even start loading products on to this site due to the way the pages are jammed up under the menu. Please let me know how to get this fixed and what the issue was.

Thanks!

Hello,

You are using the “Overlap” header for the product page – https://prnt.sc/22bsiqx9QQtL, https://prnt.sc/79zu6onuXdYx

So disable the “Overlap” option, clear the cache and check how it works.

Kind Regards

Can you please login and try it because I did that and it didn’t work and it wasn’t even set on other pages.

Please I really need to get this fixed because when there’s an issue, I need to submit a ticket and it’s another 24 hours before I get an answer.

I gave you all the login so you can actually fix it for me. Me trying something and hoping it works doesn’t help me.

What you’re suggesting doesn’t fix the issue.

Please login and see for yourself.

Thanks

Hello,

Please recheck the issue and let me know: https://prnt.sc/IH6h9kl_Bw8i

I await your response.

Kind Regards

That looks perfect. But I’m telling you if that’s all you did it wasn’t working for me at all. I promise you that because it was doing it on new post also. I tried with and without so idk maybe I’m just an idiot lol

The only other 2 questions I have are below and posted on my original ticket. How do I get the category pages to look like that without having all the filters show and title show on the category pages?

If I shut off filters and page titles, the category and shop pages do the same thing.

I really want the filters and page titles shut off on the category and shop pages, but when I was doing it, it’s not formulating correctly. I don’t know if that happens because I imported the settings from a finished site into this one or not.

3. single product page, what is the css code i can copy in to the global cas settings to set all the text in the product description to black and what is the css code where I can paste it in globally to make the font in the product description Alumni Sans font size 20px and weight 400 color #000000? I can play with the font size later. My main thing is on a new product post the font color is too light and I need to set every individual description to black when posting the product. Id rather do it globally.

Please let me know and I really appreciate your time. You guys have always been awesome which is why I always get your theme. Few friends of mine have bought this one a couple of times also.

[Luke Nielsen]

Hello,

2. The issue is you have settled the “Overlap” header globally, so if you set it only for the specific page like home – https://prnt.sc/-Cd9edVXLm6s and set the global header without “Overlap” functionality (https://prnt.sc/3uN7p0uRqAow), it starts to work as expected.

Category page: https://prnt.sc/qBatORJx2KhB

3. This custom – https://prnt.sc/2WU1XNXrZf6X affects the product’s description color, I suggest you disable that custom. And if you want to make list with a light color, just use the light color scheme – https://prnt.sc/CXVMxYkVvcjW

Kind Regards

• This reply was modified 1 month, 2 weeks ago by Luke Nielsen.

Hello again, ok so there are definitely some issue with this theme. I just installed a different theme of yours because the last one was giving me too many issues. I would select side bar right and the side bar would show up on the left hand side. I would select dark and the theme would end up in light mode. The new one does not have that issue.

The issue I have now is all the plugins are off besides the essential ones. Please look at the screen shots.

When I use an html block for the footer, all the text color for the content of a product changes color and is barely readable. If I switch it to widgets, which I don’t want to use, the font color goes back to being black and readable. The font color also changes in the plus/minus button to up the amount of product a client can buy.

This site here https://exoduscbd.com/ is using woodmart and not one issue with this theme. I’m setting up this football site really close to this one just lighter colors.

I don’t know why the footer is giving me issues, upon saving widgets, the save button locks up and the only way I can see if the changes held, is to refresh the page. My point is the site I mentioned above is using all the same plugins as this one and there’s no issues.

I really don’t want to install the same template on this site that I’m using for exodus because I’m not sure if that will even help fix these little issues.

I double checked the login that’s pasted below and it works. Please could you go through this and make sure it’s functioning properly. If i have to pay for more support that’s fine, but I really need this fixed asap please. I know you all are not on American hours and I’m usually sleeping when you work on it or answer a question and then it still doesn’t work right which causes me to submit another ticket and wait 24 more hours. I’m not complaining about your support, it’s great, I’m just frustrated because I can’t start adding product to this site if it’s not correct.

Thanks and screenshots are attached

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sorry proper login info below

Hello,

Fixed – https://prnt.sc/JO7NnKpRI1Pk, please clear the cache and recheck the issue.

Thank you for your patience.

Kind Regards

Hello Luke, please let me know how you fixed it or what was the issue?

I’m hoping it wasn’t just custom css code added to the global settings because there’s other areas of the site that happens to when using HTML block as the footer.

Please let me know

Thanks you!

Hello,

It was the custom CSS from the Footer’s HTML Block, so in order to apply that custom to the Footer only, I have added a custom CSS class to the Footer – https://prnt.sc/dPyB-_e8EOhx and set the custom to that custom CSS class – https://prnt.sc/rEQKtLey6SwF as a result it’s not affect the other areas of the site, it works only for the footer.

Kind Regards

[Author]

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