Coupon Display Issue

I am having trouble configuring coupons on my e-commerce platform. I have three coupons set up:

1. 10% off on purchases over $50.

2. 20% off on purchases over $150.

3. 25% off on purchases over $300.

When the cart value increases to $400, all three coupons appear in the cart at the same time, although two of them are not active, but are displayed in the cart, which is not the expected behavior. Also, when I adjust the number of products in the cart to reach $150, the 20% discount is automatically applied, but the old 10% discount coupon still appears even though it is no longer active.

I have contacted the plugin support team and they suggested contacting you as you may have a better solution. Thanks for your help!

Hello Grelo Zhang,

Thanks for reaching to us.

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

Yes, after I used TwentyTwenty, the coupons were displayed normally.

Hello Grelo Zhang,

Thanks for your patience.

I’ve passed this topic to one of our developers, and I will let you know once get an answer in the Monday.

Best Regards,

Hello Grelo Zhang,

Thanks for your patience.

Please try to disable the cart layout and check it again. If the problem disappears, it means that there are not enough hooks in this layout.

Regards,

I can’t find the right hook. I have tested the cart-related hooks.

Hello Grelo Zhang,

You are using extra coupon plugin so I don’t know which one exactly it needs. You can either try to select all hooks one by one or contact plugin developers for help.

https://xtemos.com/docs-topic/custom-hooks-and-plugins-compatibility/

Regards,

Regarding the coupon being invalid and not removed, I contacted the staff of Advanced Coupons plugin, and the following is their reply. Please check again. Thank you

Hello Grelo Zhang,

Thanks for details.

Unfortunately, customization is out of our basic support. Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support

Thanks for understanding our limitations. Let me know if you have any questions.

Kind Regards,
Hung PD

The issue can be replicated using the default WooCommerce coupon without the Advanced Coupons for WooCommerce plugins being enabled or activated. This indicates a compatibility problem between their theme and basic WooCommerce features. As a theme marketed for WooCommerce stores, this matter should fall within their support scope.

Hello Grelo Zhang,

I’ve passed this topic to one of our developers for more details, and I will let you know once get an answer.

Thanks for your patience.

Best Regards,
Hung PD

Hello Grelo Zhang,

Our developer will see the issue and it will be fixed in our theme update next week.

Best Regards,
Hung PD

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