Home Forums WoodMart support forum critical error

critical error

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #671211

    cwagency
    Participant

    https://pubblisalentolab.it/prodotto/cofanetto-penna-testimoni-in-legno/

    I deactivated all the plugins but the error continues, I think it may depend on the template. check

    #671233

    Luke Nielsen
    Keymaster

    Hello,

    Send access to the admin panel and the FTP access to the server files so we can investigate the issue.

    Thank you in advance.

    Kind Regards

    #671245

    cwagency
    Participant

    I give you wordpress access so you can do and control everything from there

    #671250

    Luke Nielsen
    Keymaster

    Hello,

    This error occurs due to a third-party plugin Advanced Product Fields Pro for WooCommerce, so could you please check if this error exists with the default theme (Storefront)?

    Kind Regards

    #671251

    cwagency
    Participant

    Even if you have deactivated the plugin the problem persists, so I don’t think it’s that

    Attachments:
    You must be logged in to view attached files.
    #671288

    Luke Nielsen
    Keymaster

    Hello,

    You have the cache. When you disable the plugins and do not clear the cache, you will not see the difference.

    Did you check that issue on the default theme?

    Kind Regards

    #671414

    cwagency
    Participant

    I tried, and it seems the problem persists

    #671435

    Luke Nielsen
    Keymaster

    Hello,

    It meant that the issue is not related to the theme because the same happens on the default.

    Let me know if you have any questions.

    Kind Regards

    #671582

    cwagency
    Participant

    if I switch to the standard theme the problem is solved, disabling all the plugins the problem remains so I think it is due to an error in your theme

    #671651

    Luke Nielsen
    Keymaster

    Hello,

    Here is a video that shows that on the default Storefront theme, the same issue happens – https://monosnap.com/file/cdqgqtIkTKt2JjCN8K07o8B4zSV9ij

    So, contact the plugin support team for further solutions.

    Kind Regards

Viewing 10 posts - 1 through 10 (of 10 total)