critical error

hi my website is blank now , the engerneer said its the cause of the fatal error, it’s related to theme Woodmart and its incompatibility to Woocommerce.
thank you !

Hi Blissdates,

Thanks for reaching to us and appreciate your patience.

To assist you in the best possible manner, I need FTP account to enable debug log and this will allow me to thoroughly investigate and address your concerns in a more efficient. I tried to install file manager plugin but it is not allowed to do.

Regards,
Hung PD

thank you so much !

Hi Blissdates,

I mean FTP account, you can ask hosting provider for the details.

Regards,
Hung PD

thank you !

Hi Blissdates,

Thanks for details but seems you forgot the password.

Regards,
Hung PD

Thank you for your time

Hi Blissdates,

Admin details are incorrect, please double check.

Regards,
Hung PD

thank you for your time, I dont know why its incorrect

Hi Blissdates,

Thanks for new details.

It looks like the mb_strtolower function is disabled on your server. Contact your hosting provider for help with this. https://prnt.sc/aZhjjQRwyNoc

Regards,
Hung PD

thanks , problem solved , its DNS, but now I lost some updates , now the contents are few month before I edited, is there someway I can find my newest updates?thanks

Hello,

Sorry, but the problem is not quite clear. Could you please clarify what is wrong?

Kind Regards

The page I’m seeing now is the old edition. I already updated it before, but all my latest updates are gone. I’m not sure when it changed, because I had postponed working on it for a few months. I also don’t know how this happened. I just want to find my latest version by myself. How can I check this information, and is it possible to recover my most recent update?

Hello,

Perhaps you restored the backup on your website, and your changes have been lost. Unfortunately, we can’t determine the cause since it’s not related to our theme.

Kind Regards

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