Critical Error

Hi, Please have a look on the attached screenshot. When I try to make some new html block this critical error occur and I can’t move forward instead it shows me blank page.

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Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Yes.

Please, disable all external plugins temporarily.

Kind Regards

Disabled all of them except bluehost plugin you can disable it yourself.

Hello,

We don’t see any errors on your website now https://gyazo.com/5708fab1e379430390338e4386df81fa
Could you please clarify how to reproduce it?

Kind Regards

Now that critical error seems fine it is not appearing now.
Another thing Could you please look into header banner? Why it’s not appearing perfectly even I changed the revision as well this time. Thanks!

Dear, I found which plugin is causing of showing critical error. It’s Woocommerce Payments. Would you please guide me If I need this plugin in future to use so how it would work with theme?

Please, create a new topic if you have another issue. It will be answered by our specialists soon.

As for the error, please, disable all plugins except that one and we will check what is wrong.

Kind Regards

Alright, I will create new Topic for that.
For the Error, I disabled all external plugin except that one. You can find that when you go into Woodmart-> Patcher.

Please, send us your FTP access as well.

Hi, Here is the details.

I just visited my website, main homepage slider missing , header banner missing, footer first column and bottom right content is missing. Thanks!

Hello,

We need your FTP access, not the cPanel account. If you don’t have this information, please, contact your hosting provider for help. Note that we didn’t change anything on your website yet.

Kind Regards

Hi,
I don’t have access of FTP, I provide you details in a while after contacting bluehost. I also stopped working since I posted this issue. Please have a look on the attached screenshots, When I click on Slider it shows Invalid Taxonomy and in the other screenshots you can see header and footer gone blank. Therefore, Kindly fix this please ASAP.
Thanks!

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It looks like the WoodMart core plugin is either outdated or deactivated. Please, check it from your end.

And Bluehost has FTP access to your website. You need to contact them again and ask for this information. Otherwise, we are not able to edit files on your website and check the compatibility with the payments plugin.

Kind Regards

Yeah, It was deactivated, after activating it’s working now.

[nasir-2290]

Here is the detail regarding FTP. Would you please sort this out ASAP.

• This reply was modified 2 years ago by nasir-2290.

Strange, but we don’t see any critical errors at the moment https://gyazo.com/3e64c80507f826af03a4552737fbe5b0
Could you please test from your end and let me know if you still see any errors on your website?

Kind Regards

I tested it’s perfect now, doesn’t show any critical error really strange if you haven’t done anything. Thanks! I have other quires as well I will create new topic.

Yes, that’s strange. We will keep this topic open so please let me know if the error appears again.

Kind Regards

Yeah Sure! I will let you know.
Thanks!

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