Critical Error

Hi.

At the beginning everything works well.
After a time i could not edit the page with elementor.
Critical Erro:
There was a critical error on your website. Please check your website administrator email inbox for further instructions.

I talked with elementor support, they told me to change to hello theme.
Then it works again.
So i have to contact theme builder.

If i change to child theme woordmart again, the elementor works again, but alle sites and image of the site is gone.

Hi rene.ondracek,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) and FTP info (server, username, password, port) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,

Hi

The home site is broken. All imgaes and content are gone. Just the slider is working.
The product site still works well.

Hello.

The home site does not work with elementor anymore. It is still loading.
Screenshot attached.

Attachments:

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I can not work with anything with woodmart anymore.
The Elementor (with woodmart) is grey or still loading with the cirlce icon.
Screenshot attached.

Attachments:

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Hi rene.ondracek,

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

Hello.

Sure you can do.
I did a backup before with updraft.
I think i just have you´r plugins.

Thank you for helping

BG

Hi rene.ondracek,

Thanks for details.

1. I checked your site and it displayed same as you built with Elementor – with many empty spacing https://prnt.sc/7305Fbqw2lUj

2. And you can see screenshot in #1 answer, Elementor loaded well on my end.

Please let me know if you need further helps.

Regards,

I restored the backup.
Now you see all the content of the pages .

But i can not edit the page with elementor.
I get always the critical error.

1)
I´m trying to edit the first page with elementor.

After clicking on the elementor i got the critical error again.

CRITICAL ERROR:

There was a critical error on your website. Please check your website administrator email inbox for further instructions.

Learn more about troubleshooting WordPress.

Here a Screenshot, if i click on edit with elementor

Attachments:

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Would be good, if i can start working again on the page.
We are under time pressure :(.

I fixed it by myself…

Hi rene.ondracek,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

Regards,

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