Critical error child theme
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Hi there! I´m experiencing a critical error on my Child theme.
The error occurs hen trying to edit layouts. We have already tried to find the issue, deactivated all plugins and the error was persistent with only the Woodmart core and WP bakery plugin active.
Error details:
Fehler-Details
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Ein Fehler vom Typ E_ERROR wurde in der Zeile 27 der Datei /www/htdocs/w0177676/delayon-eyewear.de/wp-content/themes/woodmart/woocommerce/single-product/product-image.php verursacht. Fehlermeldung: Uncaught Error: Call to a member function get_gallery_image_ids() on null in /www/htdocs/w0177676/delayon-eyewear.de/wp-content/themes/woodmart/woocommerce/single-product/product-image.php:27
Stack trace:
#0 /www/htdocs/w0177676/delayon-eyewear.de/wp-content/plugins/woocommerce/includes/wc-core-functions.php(346): include()
#1 /www/htdocs/w0177676/delayon-eyewear.de/wp-content/themes/woodmart/inc/modules/layouts/wpb/shortcodes/single-product/gallery.php(73): wc_get_template(‘single-product/…’, Array)
#2 /www/htdocs/w0177676/delayon-eyewear.de/wp-includes/shortcodes.php(434): woodmart_shortcode_single_product_gallery(Array, ”, ‘woodmart_single…’)
#3 [internal function]: do_shortcode_tag(Array)
#4 /www/htdocs/w0177676/delayon-eyewear.de/wp-includes/shortcodes.php(273): preg_replace_callback(‘/\\[(\\[?)(woodma…’, ‘do_shortcode_ta…’, ‘[woodmart_singl…’)
#5 /www/htdocs/w0177676/delayon-eyewear.de/wp-content/plugins/js_composer/include/helpers/helpers.php(328): do_shortcode(‘[woodmart_singl…’)
#6 /www/
Hello,
Could you please update the password – https://prnt.sc/lfEeBUqOcrfi ?
Looking forward to collaborating with you!
Kind Regards
Hey Luke!
PW is now reset.
Hey Luke!
I just noticed, that we are also experiencing issues with the update of WP Page Bakery via the plugin site of the theme. We can trigger updates, but they lead to nothing. This issue is persistent both in normal mode, as well as with all other plugins deactivated.
Since the layout uses WP Page Bakery, there might be a link? What’s your expertise-gut feeling on this?
thanks,
Nico
Hello,
Okay, I see. May I disable the 3rd party plugins for a better investigation?
Thank you in advance.
Kind Regards
Hi Luke!
Please check below
Thanks
Hello,
After reactivating plugins, it seems to work well in the staging website – https://prnt.sc/nzujcc0-j5UM , could you please recheck it from your end and let me know?
Kind Regards
Hey!
Layout: Yes it works on the staging site somehow. The live page always crashes when we try to edit, duplicate or create a new layout. If necessary, you can check the live page. it shouldn’t have any major influences on the live page as long as you just go back to the previous page.
WP Bakery update: the update via Woodmart > Plugin >WP Bakery Update does not work on the staging site either.
Thanks, Luke
Please send FTP access to the server files so our developers can investigate it deeply.
Thank you for your time.
Kind Regards
Please find the info below.
Hello,
Please update the Yoast SEO to the latest version (25.1) – https://developer.yoast.com/changelog/yoast-seo-premium/
Then recheck the issue and let me know.
Kind Regards
Hey Luke!
Thanks again for your support. After experiencing additional issues with other plugins, one Plugin support found a critical error on our child theme. I have attached their message below.
Could this be linked to the previous issue?
thanks,
Nico
Hello,
I sent it to the developer’s team. As soon as I receive an answer, I will let you know.
Thank you for your time and patience.
Kind Regards
Hello,
This issue will be fixed in the next update.
If you have any additional questions, let me know.
Kind Regards
Hi there!
Thanks for the update. While we are still waiting for a confirmation from Webtoffee, we are still experiencing the same issues as before. Would we need to consider anything for our child theme when updating? Are all updates automatically applied to the child theme?
Also, we can`t update WP Page Bakery plugin via the Woodmart>plugins page. when clicking “update” it´s seems to update, however when refreshing the page, it´S showing the update button again and the plugin version is not changing.
Thanks,
Nico
Hello,
1. At the moment, you can use the suggestion that you sent – https://take.ms/Dd5AC and in the next update, it will be fixed.
2. Upload the newer version via your account on our website – https://take.ms/XcoJs
Kind Regards
.
