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Critical error when filtering the prod using yith plugin after upgrading theme

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #557674

    web-mania
    Participant

    Hello ,

    We have made an upgrade and we are using yith plugin for filtering but we are getting the critical error when we select a child category and then select filter by size/ brand for example please click on this link mentioned in private content section to find more detail

    We have contacted yith plugin as well but they are saying that the error is coming from the theme they have also send the error log for the same. Please find the attached document for the same

    Please consider it as an urgent request.

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    #557849

    Hello,

    Now I have visited your site and applied the filters. It is working fine.
    See screenshot for clarification:
    https://ibb.co/w0QrVXD

    Check back your site and check the issue.

    Best Regards.

    #559430

    web-mania
    Participant

    No its not working when we select any subcategory and brands check the link added in private content

    #559520

    Hello,

    Please update the new version of the theme “WOODMART WordPress NEW: 7.5. RELEASED” and update the required plugin and check the option.
    https://xtemos.com/docs-topic/update-the-theme/

    If the issue remains, turn off all of the plugins not related to the theme, refresh your cache, and check if the problem persists.

    Moreover, switch to the parent theme, and recheck it. If the issue remains, let me know and I will check and give you a possible solution.

    Best Regards.

Viewing 4 posts - 1 through 4 (of 4 total)