Critical error when update theme setting and save

Hello, I got a critical error when i am trying to edit theme setting and click save, also sometimes users when login and return back to home page, they find them still logged out.

Hello,

Try to increase the “PHP Max Input Vars” parameter to 10000 or higher in your PHP configuration and check how it works.

If the issue remains, Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Best Regards

Hello,
I did all of that deactivate all third party plugins and i changed the value of the max input vars to 20000 but nothing,
i redirected to ( https://sterlingauctions.ca/wp-admin/options.php ) and i got same critical error.
Can you help please?
Thank you.

Hello,

Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.

Looking forward to collaborating with you!

Best Regards

Sure, Go ahead

I am also trying to change the logo on the PDF invoices and when i click save i returned back to the critical error page

Hello,

Your issue has been resolved. I have deactivated some of the plugins on your site which are not related to the theme and it is working fine.

See Screenshot for clarification: https://postimg.cc/N2vWJtTF

Please check back your site and check the issue. Please visit your site and reactivate the plugin one by one to check which one causes the issue.

Best Regards

Many thanks.

I have a question, in single product page, When i click on the gallery images, i can’t zoom in on each image, how i can make the zooming works by default for all images sizes?
Thank you.

Hello,

Navigate to Theme Settings > Single Product > Gallery > Main image click action > Enable “zoom” option and check how it works.

Best Regards

I know this, i mean when i click on the image and shown as lightbox, i can’t zoom in inside the lightbox!

Hello,

Please keep all plugins that are not related to our theme temporarily turned off so we can check what is wrong.

Best Regards

– I did but i can’t reach a solution for making the zoom works, can you help for this please,
Note: i make the plus icon appearing by CSS
– I have another issue, sometimes i can’t see the navigation header and when i login as admin and check the website from incognito, i see the header appear

Hello,

Sorry to say I have been unable to login to your site due to the Jetpack Security. Give site access so I will check and give you a possible solution.

Best Regards

Hello, Here is the access

Hello,

01. I’ve checked your case and this issue is not related to CSS or PhotoSwipe settings. The zoom inside the lightbox depends on the original image dimensions and the data generated when thumbnails are created.

The working image has a proper high-resolution source and correct aspect ratio (700×800), so WooCommerce is able to generate the required zoom data. However, the older image is being treated as a square (712×712 rendered), and WooCommerce is not generating valid zoom scaling information for it, which is why zoom does not work in the lightbox.

To fix this, please re-upload the affected product images in higher resolution (recommended 1200×1200 or more) and ensure they are not pre-compressed or resized before upload. After updating the images, go to WooCommerce Status > Tools > Regenerate thumbnails to rebuild all image sizes and metadata.

Please check this manual about image size. https://xtemos.com/docs-topic/image-size-and-content-alignment-in-a-product-grid/

02. I have checked your site and the menu navigation is showing fine.

It seems to be a cache issue on your site. Please try to clear all types of cache (browser,server, CDN), and double-check the issue.

Best Regards

Hello, the issue about disappearing navigation is still exist, this happened on the home and categories page, i checked the other pages and the navigation is working, just on the Home & Category page isn’t working
Attached screenshots..

Attachments:

You must be logged in to view attached files.

When i login as admin and check again I found the navigation works,
i do not know why this happened,

Hello,

I have checked your site, and it is showing fine on the home page.

See Screenshot for clarification:https://postimg.cc/v4k44Ms8

It seems to be a cache issue on your site. Please try to clear all types of cache (browser, server, CDN), and double-check the issue.

Best Regards

I am already did and cleared all caches but while i am login as admin i see it works again!

Hello,

I have checked your site as logged out, and the header menu is showing fine.

See Screenshot for clarification: https://postimg.cc/w17MpTGv

Please try clearing your browser cache or testing in a different browser or incognito mode and double-check the issue.

Best Regards.

Hello, Can you please check now, it’s disappeared?
https://sterlingauctions.ca

Hello,

Sorry to say I have been unable to login to your site due to the Jetpack Security. Give site access so I will further check and give you a possible solution.

Best Regards

I have already send you the admin access on private

Hello,

It was a cache issue on your site. I have checked your site and purged the cache from LiteSpeed, and the navigation menus are showing fine.

See video for clarification: https://streamable.com/pyijv2

Check back your site after completely clearing the cache and check the issue.

Best Regards

[Author]

Posts