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Critical Website Malfunction: Mobile Interface Broken and Backend Inaccessible

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #668773

    Anonymous
    Inactive

    Since a week, my website has been experiencing major technical issues:

    Frontend dysfunction (mobile):

    The mobile version displays an upside-down layout.

    The menu and search bar are non-functional.

    Product pages and other sections show unformatted or non-responsive text.

    Backend dysfunction:

    When I attempt to edit a product, a blank white page appears, preventing any modification.

    I restored the latest website backup, but the problem persists unchanged.

    This is significantly disrupting the usability and administration of the site. I urgently need help to identify and resolve the core problem. thank you

    #668992

    Luke Nielsen
    Member

    Hello,

    In this case, send me access to the admin panel so I can investigate that issue. Also, confirm the permission for plugins deactivation and switch to the parent/default theme for testing.

    Kind Regards

    #669056

    Anonymous
    Inactive

    Hello
    thank you
    where can isend you codes please to enter to the admin part?
    thank you

    #669058

    Luke Nielsen
    Member

    You can send it via the private area, that is below the message area – https://prnt.sc/HmZivPLTcYbz

    Kind Regards

    #669136

    Anonymous
    Inactive

    ok thank you

    #669146

    Luke Nielsen
    Member

    1.

    The mobile version displays an upside-down layout.

    Could you please send a screenshot for a better understanding?

    2.

    The menu and search bar are non-functional.

    Try to disable this option in the settings of the cache plugin – https://prnt.sc/EalRltiVwaqc , clear the cache and recheck the issue.

    3.

    Product pages and other sections show unformatted or non-responsive text.

    Send the screenshot as well.

    4. As for editing the product issue, may I disable 3rd party plugins for testing?

    Kind Regards

    #669233

    Anonymous
    Inactive

    YES OF COURSE

    #669235

    Anonymous
    Inactive

    before doing the 2. Try to disable this option in the settings of the cache plugin – https://prnt.sc/EalRltiVwaqc , clear the cache and recheck the issue.
    answer: i tried formobile and it works, and i aplied the chnaes you advice in 4. it works also. please note that i install the back up of the 11th . it works a little bit and after the mobile menu and research were again inactive.

    4. As for editing the product issue, may I disable 3rd party plugins for testing? of course I need to know what is the problem please thx

    #669309

    Luke Nielsen
    Member

    2. So even after disabling that option in the cache plugin is still not wroking?

    4. The issue is in this https://prnt.sc/bf0QR9oysI7L plugin.

    Kind Regards

    #669368

    Anonymous
    Inactive

    THANK you very much

    #669377

    Luke Nielsen
    Member

    You are welcome. Let me know if you have any additional questions.

    Thank you for your time.

    Kind Regards

    #670133

    Anonymous
    Inactive

    Hello
    please can you go to the website and see that the same problem showed up, the mobile menu is not working besides the website is very slow.

    i am very upset about these technical problems I spend a loto of time makin the design to have an excellent theme but now i wonder if the problem is the theme itself.

    #670436

    Luke Nielsen
    Member

    Hello,

    Please update the access to the site – https://take.ms/au5lJk and confirm the permission for plugins deactivation and switching to the parent theme.

    Kind Regards

Viewing 13 posts - 1 through 13 (of 13 total)