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Currency switching error

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  • #721505

    foxsil.com
    Participant

    After updating the Woodmart to v.8.5.2, currency switching on the website began to work incorrectly. The currency changes in the shopping cart and on the checkout page, but not in the product list or product card.
    (after changing the currency – the price of the product itself changes accordingly, but the currency symbol does not change). Before all worked well.

    #721556

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please check how it works with the default WordPress theme and the WooCommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme’s default plugins activated, and deactivate all the 3rd party plugins from the site.

    If it works fine with the default WordPress theme, then provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

    #721621

    foxsil.com
    Participant

    On Twenty Twenty-Five all works perfect, but on Woodmart already – not.
    On Woodmart v.8.5.0 it also worked well. Adding screenshots.

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    #721626

    foxsil.com
    Participant

    I checked with Twenty Twenty-Five default WordPress theme – all works perfect.
    But on Woodmart already – does not.
    Already because on Woodmart v.8.5.0 all worked well too (maybe on v.8.5.1 still too – did not test). But after you improved it to v.8.5.2, currency switcher do not work any more on product list page and on product detail page. Currency symbol do not change, only price itself.
    Adding screenshots how it looks on Twenty Twenty-Five and on Woodmart.

    • This reply was modified 1 week, 1 day ago by foxsil.com.
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    #721631

    foxsil.com
    Participant

    Adding screenshots how it looks on Twenty Twenty-Five and on Woodmart.

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    #721691

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I can check and give you a possible solution.

    Best Regards

    #721697

    foxsil.com
    Participant

    Hello,
    Please specify, what relationship have plugins to Woodmart theme issue with currency symbols displaying?
    For example, Fluent Forms, Elementor, WP All Import or other 3rd party plugins. How they can effect prices displaying through Woodmart?
    As I indicated yesterday and sent screenshot, on default WordPress theme (without deactivation any 3rd party plugins) all works correctly. Even on Woodmart v.8.5.0 all worked well too (with same 3rd party plugins).
    Now on Woodmart v.8.5.2 the issue has appeared straightaway. So the reason is obvious.
    The is no any plugins, that can create or effect to this issue, the issue is observed only on Woodmart and only on Woodmart v.8.5.2

    #721727

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards

    #721759

    foxsil.com
    Participant

    Sent

    #721791

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please give me site access as an administrative role so I can check and give you a possible solution.

    Best Regards

    #721792

    foxsil.com
    Participant

    Hello,
    Yesterday I gave you access data as an administrative role.

    #721818

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please activate the WoodMart parent theme, check how it works, and let us know if the problem remains.

    Best Regards

    #721874

    foxsil.com
    Participant

    I think the error has been fixed, thank you.

    #721937

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You’re Most Welcome!

    Feel free to write back anytime. If you need further assistance, we are always here to help you.

    If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme:
    https://www.trustpilot.com/review/xtemos.com

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

Viewing 14 posts - 1 through 14 (of 14 total)

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