Custom Tab Content Not working after Updates

Hi, We have several Custom Tabs on each product detail pages. we create them using the custom tab on your template and adding the content as Text NOT HTML Block.

We have not problem after the latest updates.
Now the text content is not showing on the front end when is text when we click on the tab nothing happens is still show the description content but in the backend the custom content is there. See images
The only work around we try was that if we convert the content of the tab to HTML block and we use the HTML block option is show but now when is stays as text.

Again this stop working after recent updates

we need to fix this ASAP cause we do not want to create HTML block for each product and it always work

Thanks

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Hello,

On your Site, can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. If it is not updated then you can update the Theme and Core following the Documentation Guide:
https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards.

Hi Aizaz,

Thanks for your message.

After reviewing what you told me to do I found out that what is causing the problem is the Elementor Plugin. This plugin is a main plugin included in your template so is necessary to run the site.

What I can see is that now after the new updates on the theme
a custom tab with text only cannot coexist with a Tab that has elementor elements on it. Making the custom tab with text not to be shown.

The only way to have a work around is converting the text only content into an HTML block and then changing it to display that but is not a solution because we have 200 products that will required fixing each of them into this.

So can you please have a patch or an update that would solved this ( simple do a test but having the description of the product made with elementor and a custom tab that has text only and you will see the problem)

Hello,

But on our test site it is working fine.

Please share the wp login details of your site i will check and give you a possible solution.

Best Regards.

Hi Aizaz I see the issue was the template because you had publish a patcher to fix the issue.
Now is working find. Thanks

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Have a great day.

Topic Closed.
Best Regards.

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