Custom tab filtering won’t work

The filtering by Conditions of the Custom tabs won’t work.
I tried to filter by product categories and the tab is never displayed on the frontend.
Setting no condition, the tab appears correctly.

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards,

Hello,
Please share your IP address so I can allow you to have a look.

Hello,

Please remove the IP restrictions for my whole country. I am accessing the site from Pakistan.

Best Regards,

Hello,
Not possible, so please share me your range IP.
Thanks

Hello,

My IP is 192.168.1.72

Best Regards,

Hello,
This is a local IP address. We can’t do anything with.
I recorded a screencast to show you the issue.
We have a huge amount of product categories so I suppose it could cause the issue.
Can you check on your side?

Hello,

I have checked on our test site with this condition, and the tabs are working fine.

See video for clarification: https://uploadnow.io/files/WwFjrXL

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Best Regards,

Still not fixed…

Hello,

You will need to provide the WP-ADMIN Login details in the private area so that we can check the mentioned issue on your Site and assist you accordingly, because without actually seeing the issue on your site we wouldn’t be able to suggest much.

Hope you can understand!

Best Regards,

Please try the following and let me know.
You can check for the 3 opened issues.

You can check the “TEST” custom tab. I tried to set it to only one product category “Eucalyptus”, and it won’t work.

Hello,

Sorry to say it is blocked:
https://postimg.cc/gwY64P6B

Best Regards,

OK send me your actual IP address.

Hello,

Here is my actual IPv4 address: 154.80.109.177
Please whitelist this one for access.

Best Regards,

OK, please go ahead.

Hello,

Sorry to say it is still blocked.
https://postimg.cc/ThgKhzJP

Best Regards,

Hello,
It’s not useful to send me this part of screenshot because your IP address is truncated (at the bottom of the page).
I see you were connected yesterday, right?
Please give me your new IP address.

[Aizaz Imtiaz Awan]

Hello,

I have forwarded your request to the developers, and as soon as I receive a response, I will let you know right away.

Best Regards,

• This reply was modified 1 month, 2 weeks ago by Aizaz Imtiaz Awan.

Hello,

This issue is related to a third-party plugin that breaks the functionality of the conditions in the product tabs. After we disabled all third-party plugins, everything started working correctly.

https://monosnap.ai/file/gURNxnwy5xYSes6dt83yZHui8LEmdb

Best Regards,

Hello,
So which one could cause the issue?

OK I’ve found what’s wrong.
Thanks for your help.

Hello,

That’s great to hear!

I’m glad you managed to identify and resolve the issue. If you need any further assistance or have other questions in the future, feel free to open a new topic — we’ll be happy to help.

Have a nice day!

Topic Closed.
Best Regards,

[Author]

Posts