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  • #113619

    tobias Sperle1997
    Participant

    Hello, I have the following problem when I install and activate WooCommerce, I do not get into my dashboard. See file!
    I ask you to solve the problem

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    #113631

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    We can’t enter your dashboard at the moment. Seems to be some PHP fatal error and site is broken. You need to contact your hosting provider and ask to check error logs to understand which error causes this problem.

    Kind Regards
    XTemos Studio

    #113670

    tobias Sperle1997
    Participant

    Good day I’ve completely rebuilt wordpress and reorganized everything and can not get any further here, please feel free to install your theme templates

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    #113710

    Artem Temos
    Keymaster

    Just read the message on the screenshot and do what it asks you to do. Then you will be able to import the dummy content.

    #113820

    tobias Sperle1997
    Participant

    I followed the instructions and still it does not work you could please nagucken once where the leigt doing ran?

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    #113828

    Hello,

    Please deactivate all the plugins not related to the theme, and switch to the parent them if you are running the child one and try again.

    Please make sure your host configuration meets the requirements https://xtemos.com/docs/basel/requirements/

    Best Regards

    #113845

    tobias Sperle1997
    Participant

    Good evening,
    I did everything as you described it, but it still does not work.

    #113933

    Hello,

    We can’t enter your dashboard at the moment again.

    Best Regards

    #114409

    tobias Sperle1997
    Participant

    Good evening, I have already tried everything, but always appear mistakes, such as the white side, if I want to open my dashboard.
    I bought her theme based on a friend’s recommendation and only heard good ones. (Guess: I think the Ajax feature is not working properly because I get back to the Dashboard when reloading the page.)
    I would be glad, if you take a closer look at the problem and if necessary reinstall the theme, because I have already tried this several times. Upon your consent, I will give you my necessary contact information to resolve the problem.

    best regards

    Tobias Sperle

    #114419

    Artem Temos
    Keymaster

    Please, send us your FTP access so we can try to fix this problem.

    #114497

    tobias Sperle1997
    Participant

    Thanks for help!

    #114536

    Artem Temos
    Keymaster

    We have deactivated all the external plugins and now your website is working correctly. Please, check.

    #114561

    tobias Sperle1997
    Participant

    Good day and thank you for your help.
    I tested everything and it works, but when I activate Woocomerce, I can not get into the Dashboard anymore. I deleted Woocomerce from the server.

    regards

    Tobias

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    #114597

    Artem Temos
    Keymaster

    Maybe WooCommerce plugin has some missed files or your server doesn’t meet the plugin’s requirements. Try to reinstall the plugin and contact your hosting provider for help.

Viewing 14 posts - 1 through 14 (of 14 total)