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Default Payment Gateway Not Responding

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  • #673517

    f
    Participant

    Hello, I’m trying to get the default payment gateway to be responsive , I already linked my stripe to the WordPress but when I click Apple Pay it klarna or any of the other options the buttons don’t respond to accept the transaction it just highlights like it’s a png or something , so I need to upload a new payment gateway how do I get it to be responsive, pictures and videos below

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    #673535

    f
    Participant

    Payment information section I believe is what’s it’s called

    #673741

    Hung Pham
    Keymaster

    Hi f,

    Thanks for reaching to us and appreciate your patience.

    1. Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    2. You also should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Please let me know how it goes.

    Best Regards,
    Hung PD

    #674823

    f
    Participant

    hello i created a staging website and applied the default twenty – theme , i disabled all stripe and woocommerce plugins, and found out that it is a issue with the xtemos theme, and the issue is the “place order” button not appearing.
    as seen in this thread here, I belive the best option would be to give you access to complete this bug fix , similar to how luke solved it in the past in this thread
    https://xtemos.com/forums/topic/place-order-button-not-working-on-checkout-page/

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    #674825

    f
    Participant

    Luke Nielsen i believe has solved this issue in the past , after been given admin access.

    #674826

    f
    Participant

    whats a good email to send to give admin access?

    #674875

    Hung Pham
    Keymaster

    Hi f,

    You can use any email, it doesn’t matter.

    Regards,

    #674915

    f
    Participant

    Like I need a email from you guys to set admin for

    #675103

    Hung Pham
    Keymaster

    Hi f,

    You can use any email, it doesn’t matter. We don’t have personal email for this purpose.

    Thanks for your patience.

    Regards,

Viewing 9 posts - 1 through 9 (of 9 total)