Demo content import issue
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Hey I bought this theme yesterday. Just trying to get the Black friday demo to import. Its on a exsisting site. I’ve disabled all plugins before starting the import. This is the error I recieve “AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.”. Please help.
Hello,
Thank you very much for choosing our theme and for contacting us.
Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor (you can have only one builder per one WordPress installation)
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
If the problem persists, insert the credentials into the Private content below the message area.
Best Regards
I did that alreay. Deactivated all plugins but the imprt still fails. I had to turn them back on but If you could log in a just make it work that’d be great. Info below in private for you.
Hello.
Please contact your host support and find out if they have disabled this function simplexml_load_file
If it is disabled, they should enable it.
Best Regards
Did you try logging into my site? I provided a php_info page as well in the private info that shows simplexml is enabled.
SimpleXML
SimpleXML support enabled
Schema support enabled
Hello,
Now I have managed to upload the Black Friday demo. Please check the main meni in Appearance > Menu and reassign as per your needs.
Each of your menu in Appearance > Menu has repetitive items.
Best Regards