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Demo content import issue

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #348726

    bryancowan22
    Participant

    Hey I bought this theme yesterday. Just trying to get the Black friday demo to import. Its on a exsisting site. I’ve disabled all plugins before starting the import. This is the error I recieve “AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.”. Please help.

    #348734

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor (you can have only one builder per one WordPress installation)
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    If the problem persists, insert the credentials into the Private content below the message area.

    Best Regards

    #348735

    bryancowan22
    Participant

    I did that alreay. Deactivated all plugins but the imprt still fails. I had to turn them back on but If you could log in a just make it work that’d be great. Info below in private for you.

    #348771

    Hello.

    Please contact your host support and find out if they have disabled this function simplexml_load_file

    If it is disabled, they should enable it.

    Best Regards

    #348866

    bryancowan22
    Participant

    Did you try logging into my site? I provided a php_info page as well in the private info that shows simplexml is enabled.

    SimpleXML
    SimpleXML support enabled
    Schema support enabled

    #348952

    Hello,

    Now I have managed to upload the Black Friday demo. Please check the main meni in Appearance > Menu and reassign as per your needs.

    Each of your menu in Appearance > Menu has repetitive items.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)