Description field missing in Editing Product.

Previously, I was able to add a product description, but now this field has disappeared (screenshot attached). How can I fix this issue?

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Please respond as soon as possible, this is very important.

Hello,

Thank you so much for contacting our support center.

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

How to do that?

You can switch to the default WordPress theme in your Dashboard -> Appearance -> Themes.

I testet with Twenty twenty. Still can’t see description field. Can i turn on woodmart theme again?

Yes, you can return the theme. It looks like the issue is not caused by the WoodMart theme.

How to fix that?

Я перевстановив плагін woocommerce – не допомогло.

Буду писати українською, бо так зручніше.

Щойно помітив, що на деяких товарах є опис, а на інших – немає. На 1 скріні зображено налаштування товару, в якого є опис, на 2 – в якого немає опису

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Коли добавляю новий товар – опис є зверху сторінки (1 скрін). Коли редактую старий – редактор виглядає як на 2 скріні.

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We don’t know why this problem happens on your website, unfortunately. We would be happy to help, but we don’t have a solution or workaround since it is not related to our theme.

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