Description Tab trouble on mobile

Greetings,

I have trouble with the Description Tab on mobile v6.5.3, the description shows up and disappears when I scroll the page. I tried it on iPhone (Safari, Chrome & Firefox browser).
I applied all the patchers as well but still have the problem.

Please advise.

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,

Thank you for your prompt response.
Unfortunately, I still have the same problem even when I deactivated the plugins.

Please check the private content.

Thanks

Same problem and open same topic.

[Ewajacks]

Same problem on 4 sites all different hosts and settings. Also only happens when you choose tab ( Accordion is working). Also I have tried on many phone and diffrent browsers.

Bug appears when you click on description tab ( on mobile) and then scroll down (footer) and if you go up again then it’s closed.

• This reply was modified 2 years, 5 months ago by Ewajacks.

Hello,

Please confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,

No problem please go ahead, I already have a full backup.

Thanks

Hello,

Please deactivate all the plugins as shown here and check: https://gyazo.com/a9edf0d97722b4b4b3b95b7462701781

If you have any questions please feel free to contact us.

Best Regards

[mansoorn]

Hello,

I deactivated all the plugins but I cannot check the site, it doesn’t work! Unless you mean to deactivate all plugins except these “that you mentioned in this post” https://xtemos.com/forums/topic/description-tab-trouble-on-mobile/#post-386397
I tried it but unfortunately doesn’t work.

Please note that the website was working smoothly with all plugins that I have. The problem appeared once I updated the theme.

Please fix the issue.

Thank you for your efforts.

• This reply was modified 2 years, 5 months ago by mansoorn.

Hello,

Please update the theme till the recent version and check the issue.

Let us know if the problem presists.

Best Regards

Hello,

Thank you for the recent update. The issue has been solved.

Best Regards

You are welcome! We are here to help.

Wish you a wonderful day!

[Author]

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