Different CSS broken after last update

Hello,

After the last update of the theme several point in the thema got broken. Hope you can help us with this. We didnt do any customizations in this codes.

Tekst on mobile is not showing fully https://prnt.sc/1qcxxut
When logged in, this menu is rolled out https://prnt.sc/1qcxyqv
Search option is smaller then before https://prnt.sc/1qcxz0b
those bullet points where green check marks before https://prnt.sc/1qcxzkx
On productpage the title of the tabs are also showing here https://prnt.sc/1qcxzy2
Could you check why this is showing here? https://prnt.sc/1qcy0fa

Hello,

First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :).

I have found that you have updated the theme but did not update the theme plugins. Please go to Appearance >> Install Plugins >> Update the plugins. https://ibb.co/bmRZQ5h

I am sure your issue will be solved.

Best Regards.

Hello,

We have updated all plugins but still facing al the same issues.

Regards

Hello,

Please deactivate all the third party plugins, activate the parent theme then clear cache and check back.

If the problem continues then leave all the third party plugins deactivated and tell me then we will troubleshoot with the theme plugins.

Best Regards

Hello,
How can I deactivate all other plugin? It is a Live website which was working fine until your last theme update….

It’s easy to just ping everything away. So what do we pay for support?

Hello,

Please restore the site from the backup. Then clone your site and move to a staging platform where we can test without damaging the live site.

Please contact the host support, most hosts provide the staging platform for free.

Best Regards

Hello,

There are different things not working well. Now our webshop is not running, so you can check and do changes in the live website.

These are the points that are not working:

1. on mobile on productpage – the text is not fully visible: https://prnt.sc/1sjgwgs
2. When logged in, there is showed the menu in a strange way: https://prnt.sc/1sjgzfo
3. the tabs on product page are also showing here on a weird place: https://prnt.sc/1sjh30e

Could be great if you can fix this. I will share login details in private section.

Thanks a lot!!

Hello,

Our development team has modified the theme considerably. New and most frequently requested features required that modifications. You can read how the theme has been modified and how to fix your problems here: https://xtemos.com/docs/woodmart/faq-guides/woodmart-update-6-0-explained/

If you have a lot of custom CSS, you need to check all the classes and custom code.

Let us go through your issues:

1. on mobile on productpage – the text is not fully visible: https://prnt.sc/1sjgwgs

Have a look at the screen: https://gyazo.com/479372ada6f03a23700317d2fa6a1baf

2.
When logged in, there is showed the menu in a strange way: https://prnt.sc/1sjgzfo and
the tabs on product page are also showing here on a weird place: https://prnt.sc/1sjh30e

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

Switch to the parent theme.

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

[Author]

Posts