Disabled Swatches not showing
March 20, 2023 at 9:08 pm #452778
The disabled swatch style for product variation doesn’t show. Meaning the red cross showing a product variation isn’t avaliable doesn’t show up, only a notice saying the product is not avaliable.
Attachments:You must be logged in to view attached files.March 21, 2023 at 4:58 am #452846
How do you want to show the attribute items, please? I will give you the instructions.
Best RegardsMarch 21, 2023 at 11:49 am #452953
Do you see the image with a red circle I annexed that has a swatch with a red cross ? That’s what I want to see for items that aren’t avalaible.
Right now I only have two colors that are avaliable at capacity of 400 ml and 600 ml and everything else is for 300 ml. This means that if a client selects the 400 ml option or 600 ml, I want them to see right away only 2 colors are avaliable. But at the moment nothing shows besides a note saying the item is not avaliable. But that isn’t effective enough because the client would have to click every item to see whats avaliable and what isn’t.
Basically I just want the disabled swatch to appear, I am trying to understand why it doesn’t and if I need to enable some option or something.
Thank youMarch 22, 2023 at 2:22 am #453216
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Best RegardsMay 25, 2023 at 12:37 pm #469872
Sorry I kinda forgot this topic because I thought it got fixed but it happened again.
Just to reiterate so you don’t have to read previous messages, when you have multiple attributes sometimes you don’t have every variation. For example I can have a bottle of blue paint in 200ml and 400ml but the color red only avaliable in 200ml. So I want that when people click on red the 400 ml shows a red cross.
This works fine in almost every product, but 2 of my products this doesn’t happen, and they have a lot of variations so its critical that it shows the red cross. I made sure the “disabled swatches” in attributes is enabled.
I have included both images and links of my pages where it works and it doesn’t work so you can see for yourself.
Firt link is the one where it works, the other 2 links are the 2 products where this doesn’t work correctly.
I am wondering if you know what could be causing this.
Attachments:You must be logged in to view attached files.May 26, 2023 at 12:56 am #470083
Yes, I saw the screen, I need to check the settings. Please insert the site admin access into the Private content below the message area.
Best RegardsMay 26, 2023 at 11:11 am #470174
HeyMay 29, 2023 at 2:23 pm #470758
Still waiting for an answer, its been 3+ daysMay 30, 2023 at 12:45 am #470928
Sorry for the delay. Please increase the number of variations in the Theme Settings > Shop > Variable products: https://monosnap.com/file/NXRxPk05KTPCjeLD8hnsmHmYef3Ff5
If you have any questions please feel free to contact us.
Best RegardsMay 30, 2023 at 11:13 am #471043
Thanks.May 31, 2023 at 2:12 am #471289
You are welcome! We are here to help.
Wish you a wonderful day!
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