disabling the Off canvas sidebar for mobile

I have a challenge I would like to log but I’m unable to find the button to open a new ticket so I’m dropping it here.

I trying to hide the sidebar button on mobile, but it still shows.
I tried from themes_setting->shop->sidebars & page title

disabling the Off canvas sidebar for mobile toggle, the hide/display button still shows on mobile.

Please help.

My login details have been shared privately. In case you need to check.

I have been able to correct this.
Kindly ignore.

Hello,

We are glad you have solved the issue. If you have any questions please feel free to contact us.

Best Regards

pls respond to my other ticket.

Hello,

I have checked and see all your topics are replied.

Best Regards

I can’t find the button to open a new ticket.
Please find the below challenge I’m facing while editing the home base page.

On the home base WPBakery Page Builder, I can open and edit the Product Tab setting in Ajax Product Tab but when I save, my changes do not take effect.
My WOODMART theme and all plugins are updated yet this won’t work.

Please find my login details on the private block.

Please help.

Hello,

You need to scroll down this link and find the form to fill out https://xtemos.com/forums/forum/woodmart-premium-template/

Please clear the cache in the site and in the browser after you change and save anything.

Best Regards

Thanks for your response.
I have done that but it’s not working.

When you edit on WPbakery page builder frontend, there a save button you click before clicking the update button which finally saves the changes. In my case, the first save is not even work.

Could you please login to my site and open the home base page using WPbakery page builder frontend editor and try editing the Product Tab setting in Ajax Product Tab.

You see what I’m saying.

My login details are available privately in my previous response.

Hello,

Please deactivate the plugins not related to the theme, check the issue, and activate plugins one by one to detect which one causes the problem.

Best Regards

I have done this but the issue persists.

Hello,

I have checked and when I edit the Product AJAX Tab https://prnt.sc/sf4ifo and save I see the changes https://prnt.sc/sf4jjn

Please clarify the problem. How can I reproduce the problem?

Best Regards

I forgot to update this ticket.

Actually, I was able to delete the one that came with the team and add a new one. The new one was able to be edited. So, the one you edited is the new one.

Thanks. I’m fine on this.

I still can’t find the link to open a tickets.

Hello,

Here is the screen showing the field to create a new topic https://gyazo.com/fcd176ca17c2e176c8f67e2b5705a00b

You can enter your profile and find all the topics you have ever created https://prnt.sc/sftkxb

Best Regards

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