Display pages issues

Hi,
I am using your theme which is very good.
From time to time there are some display issues that I can’t seem to resolve.
My client sees it and complains. After 3, 4 refresh times the problem disappears.
It has never occurred to me.
I am sending you photos that my client sent me.
Do you have any idea what might be going on?
Thank you very much.

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Hello,

Now I have visited your site. It is working fine.
Screenshot for clarification:
https://ibb.co/7YRGssK

Sometimes, outdated or cached files can cause display issues. Check back your site after completely clearing the browser cache.

Best Regards.

Hello,
After I last contacted you, my client told me that the issue has resurfaced.
I immediately opened my mobile browser and saw it.
After that I opened a browser from my computer, and there was the issue.
From this browser I visited the eshop for the first time.
So there was no way he had cash files, which you mentioned in your answer.

Any idea.
Is it a server issue? CPU, Memory or both?
thank you

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Sorry I forgot,
after about 20 minutes all is OK

Hello,

Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

Best Regards.

Hello,
perhaps you misunderstood.
Yes after about 20 minutes all was OK. But my question is why this issue appear?
It has happened, except now, the last time I sent you a ticket, and 2 more times in the summer
That is the reason I ask you.
Is it a server issue? CPU, Memory or both?
Thank you

Previus ticket
After I last contacted you, my client told me that the issue has resurfaced.
I immediately opened my mobile browser and saw it.
After that I opened a browser from my computer, and there was the issue.
From this browser I visited the eshop for the first time.
So there was no way he had cash files, which you mentioned in your answer.

Hello,

Now I have checked your site again and it is fine. If you have faced the issue, share the small video and share the valid login details of your site so i will further check on your site and give you a possible solution.

Best Regards.

[Author]

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