Doesn’t show the icons above the information box

Hello,
Above the footer doesn’t shown in the information box the icons such as the attachment. Any idea?

Best Regards,
Tigka Maria

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please insert the site admin access into the Private content below the message area. We will check your site settings. Please confirm the permission to deactivate the plugins not related to the theme and reload the demo

Best Regards

[[email protected]]

Hello,

The credentials are: in the private content.
Yes you can deactivate the plugins not related to the theme and reload the demo if it is appropriate.

Thanks in advance.

• This reply was modified 2 years, 9 months ago by [email protected].

Hello,

You provided the site URL only.

Please include the user ID and password I will need admin rights.

Best Regards

Hello,

The credentials for WordPress is in the private content.

Hello,

I have duplicated the original block and icons are not shown.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent theme.

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hello,

The problem doesn’t solved. I deactivated all the plugins and switch to the parent theme.

Hello,

Please contact the host support and ask them to enable file_get_contents

Best Regards

Hello,

I will send email to my hosting to enable the file_get_contents?

Hello,

Ok. and let us know if the problem persists.

Best Regards

Hello,

I contact with my hosting and they replied that we can’t do any action on their part. Please give me more details about this issue;

Best Regards

Hello,

Did you ask them if this file has been enabled: file_get_contents

Best Regards

Hello,

They said from my hosting that they enable the file get contents and to control it.

Can you see if they enable it please?

Hello,

Now all the icons in the footer are visible: https://gyazo.com/610980c54d24398817025916a6f05bb5

If you have any questions please feel free to contact us.

Best Regards

No, I haven’t any questions.
Thanks a lot. Close the ticket.

You are welcome! We are here to help.

Wish you a wonderful day!

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