Dokan Vendors can't load gallery images
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Hi There,
I am having an issue with my Dokan vendors not being able to upload gallery images. They are able to load a cover image of the product but no gallery images. I can load gallery images in the backend and they work if I deactive the theme. I have also tried deactivating the plugins but it doesn’t help. Your help would be appreciated.
Hello,
Please provide the site admin access to the private area. Please confirm the permit to deactivate the plugins for 10-15 minutes.
Best Regards
You Can deactivate the plugins.
Hello,
Please clarify the problem if Vendors can not add the product to the gallery or any product page cannot be added an image to the gallery. I am testing and now I have added product without any problems https://prnt.sc/ratrad
Please check the Vendor rights on any default theme, if the problem occurs only with our theme, provide Vendor account to check.
Best Rgards
Hi There,
The vendors are unable to load gallery images, I am able to do it from the back end with no problem but the vendors can’t. I have create a vendor log in for you to see. Also it seems as if all the icons are no longer working. I have updated the php and all other updates needed, except the latest version of wordpress because multiple plugins are not supported. If you could take a look I would really appreciate it.
Thanks
Hello,
Please provide FTP access we need to study more deeply.
Best Regards
Please find in the below, please let me know if it works
Apologies, I’ll try that again. This should work.
There is some problem with your hosting server. It seems that resources can’t be loaded from the uploads/ folder and you got a lot of 404 errors https://prnt.sc/rftyx7
This causes the problem with the Dokan button as well. Contact your hosting providers for help in this situation.
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