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Dokan Vendors can't load gallery images

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #177454

    [email protected]
    Participant

    Hi There,

    I am having an issue with my Dokan vendors not being able to upload gallery images. They are able to load a cover image of the product but no gallery images. I can load gallery images in the backend and they work if I deactive the theme. I have also tried deactivating the plugins but it doesn’t help. Your help would be appreciated.

    #177469

    Hello,

    Please provide the site admin access to the private area. Please confirm the permit to deactivate the plugins for 10-15 minutes.

    Best Regards

    #177533

    [email protected]
    Participant

    You Can deactivate the plugins.

    #177590

    Hello,

    Please clarify the problem if Vendors can not add the product to the gallery or any product page cannot be added an image to the gallery. I am testing and now I have added product without any problems https://prnt.sc/ratrad

    Please check the Vendor rights on any default theme, if the problem occurs only with our theme, provide Vendor account to check.

    Best Rgards

    #179675

    [email protected]
    Participant

    Hi There,

    The vendors are unable to load gallery images, I am able to do it from the back end with no problem but the vendors can’t. I have create a vendor log in for you to see. Also it seems as if all the icons are no longer working. I have updated the php and all other updates needed, except the latest version of wordpress because multiple plugins are not supported. If you could take a look I would really appreciate it.

    Thanks

    #179723

    Hello,

    Please provide FTP access we need to study more deeply.

    Best Regards

    #179750

    [email protected]
    Participant

    Please find in the below, please let me know if it works

    #179755

    [email protected]
    Participant

    Apologies, I’ll try that again. This should work.

    #179788

    Artem Temos
    Keymaster

    There is some problem with your hosting server. It seems that resources can’t be loaded from the uploads/ folder and you got a lot of 404 errors https://prnt.sc/rftyx7
    This causes the problem with the Dokan button as well. Contact your hosting providers for help in this situation.

Viewing 9 posts - 1 through 9 (of 9 total)