Dont show description

Hello,

I have product descriptions for a lot of products, but when I go into the product, the product description is not shown.

Can you look at what could be wrong?
Attached link and print screen.

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Hello,

You need to edit the product via page builder and change the description area there, more detail is here: https://prnt.sc/-Szh9yUySB9O

Kind Regards

Yes but its working on other products to not use pagebuilder.
I cant change 6000 products on pagebuilder.

Or do i build a template for productdescritpion?

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Thank you in advance.

Kind Regards

Of course.

I have normal product descriptions on furniture and build custom for our beds.

Hello,

I apologize for the delay.

Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable all back.

Looking forward to hearing back from you!

Kind Regards

Yes its okey 🙂
We need to find the solutions 🙂

Hello,

I apologize for the delay.

After deactivating all third-party plugins, the description area started to be shown on the product page.

https://take.ms/n8s13

https://take.ms/ZqH06

So most likely, it was a cache, so please next time clear all cache after each change in Theme Settings.

Kind Regards

perfect, thanks for the help

Hello,

You are welcome! In case you need any additional help, I’d be more than happy to assist you.

Have a good day!

Kind Regards

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